Act as a customer advocate managing complex escalations across cloud and enterprise products.
Coordinate with cross-functional teams to drive timely resolutions and improve customer experience.
Proactively communicate with technical and non-technical audiences, ensuring clarity on case status and next steps.
Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. The company has a strong presence across the United States and values its people as its greatest asset, fostering a bold, smart, agile, and fun culture.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Lead the evaluation, adoption, and execution of technology initiatives.
Recruit, mentor, and motivate a high-performance operations staff.
Drive operational excellence through structured incident, problem, and change management practices.
Business Wire is a press release distribution company. The company's total rewards include remote work, health benefits, fitness allotment, and a 401(k) plan.
Lead and develop a team of Customer Success Managers.
Ensure customers operationalize NodeZero across their environments and workflows.
Engage directly with executive stakeholders to align on goals and long-term value.
Horizon3.ai is a cybersecurity company that enables organizations to proactively find and fix exploitable attack vectors. They are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners.
Manage and organize company documents, folders, and operational records.
Coordinate employee onboarding and offboarding processes, including follow-ups with new hires.
Maintain and administer systems like Microsoft Office, SharePoint, and Gusto.
Assist World is a fast-growing deep-tech startup that supports day-to-day business operations for other companies. They operate as a remote-first company with a small, focused team and a culture that values direct communication, ownership, and proactive problem-solving.
Lead, manage, and develop a team of operations professionals across CSM Ops, Renewals Ops, and PS Ops.
Partner with Revenue Technology to represent and prioritize CX operational requirements for Customer Success and Professional Services systems.
Drive improvement in PS and CSM bookings and revenue forecasting processes, reducing reliance on manual aggregation.
GitLab is the intelligent orchestration platform for DevSecOps. They enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. GitLab has over 50 million registered users and according to their data, more than 50% of the Fortune 100 trust GitLab.
Develop and execute customer success strategies focused on customer retention, adoption, value realization, and expansion opportunities.
Librestream delivers advanced AR and AI-driven software that empowers frontline workers in industries like manufacturing, energy, and aerospace. They connect field technicians with remote experts using real-time video collaboration, AR guidance, and digital workflows. Harris is a leading provider of mission critical software to the public sector in North America.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Provide comprehensive executive support and strategic program management to senior leadership in a fast-paced, remote-first environment.
Coordinate cross-functional initiatives, track strategic programs, and ensure accountability across Sales, Marketing, Finance, Product, and People Operations.
Leverage AI, automation, and productivity tools to streamline workflows and improve team effectiveness.
Our partner is a global customer-facing organization that leverages AI and automation to drive operational excellence. They offer a fully remote work environment with a collaborative, transparent, and innovation-driven culture, focusing on professional growth and cutting-edge productivity tools.
Lead day-to-day project coordination across active cloud optimization client engagements, ensuring alignment between internal teams and customer expectations.
Track, organize, and drive completion of client requests, delivery tasks, and internal action items across multiple concurrent workstreams.
Translate client needs into clear internal execution plans and ensure timely delivery of outcomes and business value.
Jobgether is utilizing an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements; the top-fitting candidates are identified, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
Partner with hiring managers, coordinate candidate outreach and interview scheduling, and maintain records.
Set up new hires, coordinate welcome communications, maintain records, and manage offboarding.
Coordinate company-wide events and social programs, and ensure employees are informed and connected.
Copper provides a Google Workspace-native platform to manage the entire client journey for professional services businesses. They are backed by $100 million in funding, growing fast, and building the modern operating system for relationship-led businesses.
Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Lead, mentor, and coach a team of Customer Success Managers, ensuring they deliver exceptional customer experiences.
Monitor and analyze team performance metrics to drive consistent and scalable customer success outcomes.
Communicate effectively, present ideas, and build partnerships with contacts both inside and outside your immediate area of expertise.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.
Lead and manage daily performance of assigned frontline teams, ensuring adherence to quality, productivity, and service standards.
Analyze key operational metrics and trends to identify risks and improvement opportunities.
Foster employee growth through structured coaching, mentoring, and ongoing performance feedback.
Carenet Health is a healthcare services company that provides patient engagement and care coordination solutions. The company operates with a focus on delivering a seamless member experience through its BPO operations, though specific size and culture details are not provided.
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics including service levels, quality, and customer satisfaction.
Partner with WFM, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Honk is a technology-driven roadside assistance platform connecting enterprise customers with a nationwide network of independent service providers. We are a PE-backed, scaling fast remote-first company aggressively investing in automation and AI.
Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence.
Execute Global People Product-aligned processes with a focus on enhancing the employee experience.
ServiceNow, founded in 2004, provides AI-enhanced technology. It is a global market leader with over 8,100 customers, including 85% of the Fortune 500, connecting people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
United States
Unlimited PTO
12w maternity
12w paternity
Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
Drive operational improvements through process design, knowledge management, and performance coaching.
Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.
Lead and mentor a team of Forward Deployed Engineers deploying the North platform.
Drive end-to-end deployment in private cloud and on-premises environments for customer success.
Collaborate with Product, Engineering, and Sales while optimizing cloud infrastructure and K8s services.
Cohere is a security-first enterprise AI company building cutting-edge foundation AI models and end-to-end products for real-world business problems. They are a global technology company with offices in Toronto, San Francisco, London, New York City, Montreal, Seoul, Germany, and Paris, employing a team of researchers, engineers, and designers.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Act as the central tracking hub for the SVPs; driving follow-up and follow-through on key initiatives, managing deadlines, and ensuring team accountability.
Assist the SVPs in building out internal customer success initiatives, organizing project frameworks, and creating/maintaining internal documentation and playbooks for the broader CSM organization.
Seamlessly manage and optimize complex, fluctuating calendars across multiple time zones for 3 global SVPs, treating schedule alignment as a baseline efficiency standard.
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. They are pioneering a new era of security with AI-powered and market-leading solutions, combining risk intelligence, advanced defenses, and personalized training to help organizations build strong security cultures.