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Responsibilities:
- Manage and drive resolution of customer and partner escalations within defined SLAs.
- Coordinate with cross-functional stakeholders to unblock issues.
- Serve as a central point of communication, providing timely case updates.
Qualifications:
- 5–7 years of experience in customer engagement or support operations.
- 3+ years of experience with enterprise or cloud-based platforms.
- Strong communication and stakeholder management skills.
Benefits:
- Medical, dental, and vision coverage.
- Flexible Spending Account and 401k program.
- Competitive PTO offerings and Parental Leave.
Blueprint Technologies
Blueprint is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams. The company has a strong presence across the United States and values its people as its greatest asset, fostering a bold, smart, agile, and fun culture.