Director of Customer Success & Support
Benefits
4w PTO
Customer Success Leadership:
- Develop and execute customer success strategies focused on customer retention, adoption, value realization, and expansion opportunities.
- Build and maintain executive-level relationships with strategic enterprise customers.
Customer Support Operations:
- Oversee global technical support operations, ensuring timely resolution of customer issues and adherence to SLAs.
- Drive continuous improvement initiatives across support workflows, processes, and customer experience using AI.
Team Leadership & Development:
- Lead, mentor, and develop Support Agents and other support staff as needed.
- Build scalable organizational structures, onboarding programs, and performance management processes.
Librestream
Librestream delivers advanced AR and AI-driven software that empowers frontline workers in industries like manufacturing, energy, and aerospace. They connect field technicians with remote experts using real-time video collaboration, AR guidance, and digital workflows. Harris is a leading provider of mission critical software to the public sector in North America.