Director of Customer Success & Support

Librestream

Remote regions

Canada US

Salary range

$80,300–$95,000/yr

Benefits

4w PTO

Customer Success Leadership:

  • Develop and execute customer success strategies focused on customer retention, adoption, value realization, and expansion opportunities.
  • Build and maintain executive-level relationships with strategic enterprise customers.

Customer Support Operations:

  • Oversee global technical support operations, ensuring timely resolution of customer issues and adherence to SLAs.
  • Drive continuous improvement initiatives across support workflows, processes, and customer experience using AI.

Team Leadership & Development:

  • Lead, mentor, and develop Support Agents and other support staff as needed.
  • Build scalable organizational structures, onboarding programs, and performance management processes.

Librestream

Librestream delivers advanced AR and AI-driven software that empowers frontline workers in industries like manufacturing, energy, and aerospace. They connect field technicians with remote experts using real-time video collaboration, AR guidance, and digital workflows. Harris is a leading provider of mission critical software to the public sector in North America.

Apply for This Position