Build and maintain schedules that align with forecasted workload and staffing requirements.
Support schedule changes related to reforecasts and staffing changes.
Analyze schedule performance against staffing requirements and operational outcomes.
Colibri Group is a pioneer of online professional education. They serve over 1 million customers annually and employ more than 1,500 mission-aligned professionals with a rich and storied history.
Translate retailer and client program requirements into structured labor demand forecasts across campaigns and seasonal initiatives.
Analyze workforce supply and capacity to balance staffing with forecasted demand, performing variance and gap analysis.
Develop and maintain KPI dashboards tracking metrics such as fill rates, labor utilization, and cost efficiency.
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers and retailers. It bridges the gap between manufacturers and retailers, servicing grocery, mass merchandise, specialty, and other trade channels.
Communicating effectively with all PassTime’s customers and end users in a professional and courteous manner.
Capacity to meet and/or exceed all PassTime service metrics, and quality levels.
Understand all processes and procedures related to PassTime products/services such as security, airtime renewal, and placing product orders.
PassTime is a leading provider of award-winning GPS Solutions, serving the automotive industry for over 25 years. With over 10,000 businesses worldwide, they prioritize expertise and understanding of customer needs, offering advanced technology and holding numerous technology patents.
Collaborate with business stakeholders to gather and document requirements for Workday HCM system enhancements.
Configure, test, and deploy changes within the Workday system, providing ongoing support and troubleshooting.
Develop reports and dashboards to track key HR metrics and participate in cross-functional projects.
MITER Brands is a residential window and door manufacturer, offering a portfolio of brands for new construction and replacement segments. As one of the nation’s largest suppliers with plants across the country, the company fosters a collaborative culture that values inclusion and professional growth.
Address customer inquiries promptly and accurately within service level agreements.
Deliver exceptional 6-star customer experience through email, phone, and social media.
Track order statuses, resolve service issues, and collaborate with cross-functional teams.
Thuma is a bedroom lifestyle brand offering Bed Time essentials and amenities designed to celebrate life’s simple pleasures. They are a lean, quickly growing team that values integrity, collaboration, and open-mindedness.
Respond to customer calls, manage inquiries, and educate on products and services.
Handle payment processing, payment plans, and account-related tasks to enhance customer experience.
Maintain accurate customer information and uphold high service standards via effective communication.
Enova International is a leading financial technology company providing online financial services through its AI and machine learning-powered Colossus platform. The company serves non-prime consumers and businesses, employs thousands, and values inclusion and employee development.
Handle various types of customer inquiries via inbound calls in a high-energy environment.
Leverage active listening and probing questions to resolve issues and meet goals.
Thrive in a fast-paced, ever-changing environment with strong multitasking skills.
Sutherland is a global business process outsourcing company that provides customer service and support solutions. With thousands of employees worldwide, they foster a culture of advancement and support.
Utilize a ticketing-based platform to efficiently manage and track customer inquiries.
Review search packages & reports to provide accurate assistance to our customers.
Respond to incoming calls and deliver timely and professional support.
TitleWave Real Estate Solutions is a division of Fidelity National Financial (FNF) that serves as a key liaison between the Company and its customers. The company offers a positive customer experience.
Support the administration and optimization of Workday and other HRIS tools; troubleshoot issues and ensure data integrity across the platform.
Lead the day-to-day administration of global health and wellness programs, acting as the primary point of contact for employee inquiries.
Direct the preparation and submission of information required for EEO-1, ADA, FMLA, and Department of Labor audits.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, it is a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet.
Answer emergency and non-emergency calls, dispatch responses, and monitor medical alerts with compassion.
Provide exceptional customer support using scripted and non-scripted responses in high-pressure situations.
Record call details accurately, troubleshoot alarms, and recommend preventative healthcare services.
VRI connects people with care through non-emergency medical transportation and personal home care services. They serve the underserved to improve access and outcomes, with a focus on compassionate support.
Answer high-volume inbound calls professionally, providing information and support with empathy.
Schedule, reschedule, or cancel patient appointments across multiple facilities, ensuring optimal provider capacity.
Screen calls for urgent/emergency needs (911) and accurately triage/route calls to nursing staff, providers, or relevant departments.
Heartland Women's Healthcare provides healthcare to its customers. They employ highly-qualified individuals and are an Equal Opportunity Employer that is committed to global diversity.
Handle inbound calls and warm leads, consulting with customers on their insurance needs.
Match the correct coverages, products, and benefits to convert sales leads into policyholders.
Represent the Liberty Mutual brand and connect customers to the right products for their needs.
Liberty Mutual is a Fortune 100 company that offers insurance products and services. They value hard work, integrity, and commitment, and strive to create a workplace where everyone feels valued, supported, and can thrive.
Handle a high volume of inbound calls while maintaining strong service levels.
Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
Resolve customer issues or route inquiries to the appropriate department when needed.
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services. The company is a medium-sized organization with a collaborative and supportive team environment, driven by values of Commitment, Accountability, Results-Driven, and Excellence.
Effectively handle all inbound support calls for affiliated Ophthalmology offices.
Answer new and existing patient inquiries and schedule/reschedule appointments.
Complete daily administrative tasks for the Call Center support team.
Vision Innovation Partners exists to protect and restore vision, focusing on great patient outcomes and experiences. They offer opportunities for growth and development, fostering a culture centered on their Shared Values – PATIENTS.
Build and maintain core VBC performance metrics across risk, quality, utilization, and cost domains.
Develop customer-facing analytics and dashboards surfacing actionable performance insights.
Analyze Medicare Advantage data to identify gaps and opportunities at multiple levels.
Counterpart Health is an AI-powered physician enablement platform delivering clinical insights to providers at the point of care. As a subsidiary of Clover Health, we have a remote-first culture with a focus on diversity and inclusion.
Gather and analyze data related to staff allocation, workload, performance metrics, and operational processes.
Assess current staff allocation processes, workflows, and resource utilization strategies.
Develop innovative solutions and recommendations to optimize staff allocation, workload distribution, and resource management.
LEARN Behavioral focuses on creating exceptional learning experiences for children in need. They work with children with autism and other special needs, including those with learning challenges, in their homes, in the community, and in schools. The team is growing and is caring, flexible, and outcome-focused.
Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy.
Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates.
Collaborate with other departments to streamline workflows and enhance the overall therapist experience.
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 licensed therapists.
Serve as the first point of contact for employee and manager inquiries related to People programs, policies, and Workday transactions.
Support employee lifecycle events including hires, transfers, promotions, and terminations while maintaining data integrity.
Partner with cross-functional teams to improve service delivery, streamline workflows, and enhance operational efficiency.
Mercury is a fintech company providing banking services through financial partners, not an FDIC-insured bank. The company values diversity and belonging, and is an Equal Employment Opportunity employer committed to providing reasonable accommodations.
Handle inbound and outbound calls to ensure patient satisfaction, troubleshoot concerns, and explain insurance coverage.
Obtain and process authorizations for reorders, resolve patient issues, and ensure accurate reorder processing via phone and document processing.
Maintain patient documentation, insurance requirements, and company procedures with high confidentiality.
CCS is a strategic partner addressing America's healthcare challenges through intelligent chronic care management, focusing on diabetes and chronic conditions. Recognized as a Great Place to Work®, they support over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals.