Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Consulting customers on questions related to our websites.
Resolving customer issues to ensure customer retention.
Promoting websites to customers when possible.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Our international team of 1200 professionals and digital nomads works all over the world.
Handle inbound patient requests via phone, text, and email by reviewing order details to provide accurate information.
Partner with internal and external operational teams to ensure prescriptions are processed and delivered successfully.
Assist patients in navigating their portal and explaining insurance coverage to help them receive medication promptly.
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. It has offices in the USA, Ukraine, Mexico, and the Philippines and focuses on leveraging empowered teams, innovative solutions, and technologies to deliver best-in-class services to partners.
Respond to customer inquiries via phone and internal systems in a professional and timely manner.
Document all customer interactions accurately within tracking systems.
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support.
They are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution.
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Help potential customers navigate the online shopping experience and find suitable health insurance quotes.
Resolve administrative and billing questions with urgency and clarity, turning stressful questions into seamless resolutions.
Use industry-leading support tools and CRMs to document interactions and propose product/process improvements.
SimplyInsured aims to eliminate the fear associated with health insurance for small business owners by making it transparent and accessible. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , SimplyInsured is disrupting a convoluted industry.
Utilize problem-solving and interpersonal skills to handle member inquiries via phone, chat, and email using Zendesk.
Collaborate remotely with the Member Experience team, leveraging individual strengths and communicating needs for collective growth.
Propose and help implement process improvements based on frontline insights to enhance the member experience.
XP Health revolutionizes vision care using cutting-edge technology like augmented reality to make high-quality eye care accessible. It is a mission-driven startup with over $50M in funding, serving over 3,000 clients including Fortune 500 companies, and values innovation, creativity, and bold execution.
Ensure a smooth and consistent customer experience.
Work in a quiet, professional environment.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We support over 50 languages in more than 90 countries.
Triage and manage customer support tickets in Jira or other internal systems.
Execute assigned support workflows according to Simbe SOPs and internal processes.
Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members.
Address all customer concerns politely, using active listening skills to understand and confirm the information.
Proactively monitor in-progress deliveries and take corrective action when necessary.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions.
You engage directly with our customers every day, acting as their go-to contact for inquiries.
You independently handle inbound phone and email inquiries, ensuring our service consistently meets the highest standards.
As the first point of contact for all inbound calls, you utilize a modern ticketing system to resolve requests efficiently.
wemolo fosters an environment in which innovation and personal development go hand in hand. We are committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.
Resolve escalated customer inquiries via predominantly email, with occasional phone support, while maintaining high professionalism and quality assurance scores.
Utilize in-depth product and financial knowledge to investigate and resolve a variety of customer issues, participating in ongoing training to develop new skills.
Independently manage schedules and email channels to drive productivity, collaborate cross-functionally to resolve complex issues, and assist with ad-hoc projects and new feature incubation.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is a remote-first financial technology leader with a core value of people coming first, offering competitive benefits and a dynamic, collaborative culture.
Serve as a primary support liaison between home office teams and field sales representatives, ensuring clear and timely communication.
Coach and train Area Directors on company processes, systems, and best practices through phone and virtual sessions.
Respond to a high volume of inquiries, concerns, and operational questions from both internal teams and clients via phone and email.
Jobgether uses an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Partner with customers by listening to their needs and providing expert solutions to resolve service inquiries.
Maintain excellent product knowledge and handle at least 55 inbound and outbound calls daily to determine the best solutions for home projects.
Build customer rapport, troubleshoot issues, and proactively follow up via SMS or email while meeting high-performance metrics.
Thumbtack helps millions of people confidently care for their homes through an app providing AI tools and a hiring experience for home projects. The company has a growing community of 300,000 local service businesses and embraces diversity as an equal opportunity workplace.
Drive collaboration and coordination with business functions to resolve escalated patient needs.
Manage a team that entails issuing tickets, responding to tickets, and escalating ticket issues.
Lead operational programs, projects, and initiatives that drive the sustaining business forward through patient resolution.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions.
Act as the primary advocate and concierge for a portfolio of top-tier players.
Conduct outbound calls to check in with players and gather feedback.
Collaborate with internal teams to ensure players' feedback is heard.
The company's job posting emphasizes a high-pace, high-growth environment where challenges enhance skills and boundaries. They value ownership, accountability, and collaboration with diverse perspectives to create outstanding experiences.
Coordinate vehicle releases and pickups by communicating with body shops, owners, and insurance companies.
Ensure accurate and timely updates to vehicle files while providing outstanding customer service.
Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
Copart is a technology leader and the premier online vehicle auction platform globally. With over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries and fosters diversity, inclusion, and collaboration.
Field and resolve overnight questions and support requests from patients and partners.
Respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner.
Escalate patient questions and concerns to other teams for additional support.
Sprinter Health is focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. They have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
Answer telephone calls from customers inquiring about goods and services from clients of Five Star.
Provide high-quality service with a helpful, professional attitude, assisting clients with inquiries on debit card incentives, orders, and balances.
Be available at your desk, maintaining punctuality and attendance at all scheduled times, and remain positive and professional in all customer interactions.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Work one-on-one with customers to guide account setup, customization, and ensure maximum value from the Badger Maps platform.
Handle inbound support calls to deliver fast, clear solutions to a wide range of customer questions and technical issues.
Reduce churn and create loyalty through strategic relationship building, outreach, follow-up, and contributing to Customer Success projects.
Badger Maps provides software solutions, specifically a platform designed for field sales professionals to optimize routes and manage customers. It operates as a SaaS company with a remote-first culture focused on customer success and collaborative project-driven work.