Wemolo builds smart technology for the future of mobility and maintains sustainable relationships with drivers. The team culture emphasizes ownership, trust, and personal growth, with a diverse and respectful work environment.
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Provide written Level 1 support by handling customer tickets via Salesforce and answering questions about parking, payments, and fines.
Take on Level 2 cases such as appeals, owner changes, installment payments, and authority data requests, and find fair solutions by analyzing parking data.
Own process improvements and support the team lead in varied projects to continuously simplify and optimize workflows.