Customer Experience Specialist I

Responsibilities:

• Handle inbound support calls to deliver fast, clear solutions to a wide range of customer questions and technical issues.
• Work one-on-one with customers to guide account setup, customization, and ensure they get the most value from Badger Maps.
• Reduce churn by managing existing customer relationships with strategic outreach and follow-up.

Qualifications:

• 2+ years in a customer-facing role with recent experience calling customers.
• 1+ years in technical support and excellent English communication skills, both written and verbal.
• Ability to quickly learn new software, experience with CRM (preferably Close.io) and Zendesk, and great troubleshooting ability.

Benefits:

• Competitive monthly salary with sales incentive opportunities and a negotiable base based on experience.
• Permanent Employee Contract, work from home, and Vacation and Sick Leave credits.
• 2 days of volunteering time-off per year and private health insurance after the probation period.