Source Job

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.

TP is a global, digital business services company that delivers advanced, digitally powered business services. They have more than 500,000 employees and aim to support their communities, clients, and the environment.

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries and provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively and aim to resolve issues on the first call.

TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 inspired employees, their global scale and local presence allows them to be a force of good in supporting communities, clients, and the environment.

• Answer inbound calls and schedule service appointments
• Respond to customer requests (email, webchat, text) to resolve issues
• Maintain and update customer database with complete and accurate information

T3 Services Group is transforming the trades one customer at a time with their top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the experience customers have when they enter their home.

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

• Answer telephone calls from customers inquiring about goods and services from clients of Five Star.
• Provide high-quality service with a helpful, professional attitude, assisting clients with inquiries on debit card incentives, orders, and balances.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times, and remain positive and professional in all customer interactions.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

• Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order.
• Address questions, and provide exceptional customer service; input order information into the appropriate client order screen.
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients.

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. They are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

• Be the first point of contact for customers, helping them navigate the platform.
• Troubleshoot technical issues and ensure customers have the best possible listening experience.
• Respond to customer inquiries via inbound messages in both Vietnamese and English.

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.

• Responds to business phones, directs callers, schedules client appointments, and addresses voicemail messages within 24 hours.
• Responds to virtual chat, directing participants to appropriate resources via referral or direct engagement.
• Engages with a system-wide referral database, creating referrals for a diversity of internal and external partners.

Equus Workforce Solutions provides workforce development services in North America. They focus on the development, design, and delivery of demand-driven workforce solutions and have a dedicated and passionate team, offering extensive learning opportunities and networking programs.

• Answer telephone calls from customers inquiring about goods and services.
• Assist clients with inquiries on debit card incentives, orders, and balances.
• Provide high-quality service with a helpful, professional attitude.

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. We are an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

• Address customer questions and concerns on all products and services via phone, email, and chat.
• Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
• Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.

Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

• Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy.
• Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates.
• Collaborate with other departments to streamline workflows and enhance the overall therapist experience.

BetterHelp's mission is to remove traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 licensed therapists.

• Respond to customer inquiries via phone and internal systems in a professional and timely manner.
• Document all customer interactions accurately within tracking systems.
• Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support.

They are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.

• You engage directly with our customers every day, acting as their go-to contact for inquiries.
• You independently handle inbound phone and email inquiries, ensuring our service consistently meets the highest standards.
• As the first point of contact for all inbound calls, you utilize a modern ticketing system to resolve requests efficiently.

wemolo fosters an environment in which innovation and personal development go hand in hand. We are committed to building a culture of collaboration and respect, where every team member has a voice, can grow, and feels valued with us.

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.

Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.

• Respond to customer inquiries through various communication channels.
• Handle inbound and outbound customer calls professionally.
• Accurately record, update, and maintain customer information in company systems.

Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.

• Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued.
• Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required.
• Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and the chronically ill. It is a fast-growing company with a team passionate about transforming lives through high-quality, low-cost care.

• Coordinate vehicle releases and pickups by communicating with body shops, owners, and insurance companies.
• Ensure accurate and timely updates to vehicle files while providing outstanding customer service.
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.

Copart is a technology leader and the premier online vehicle auction platform globally. With over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries and fosters diversity, inclusion, and collaboration.

• Help potential customers navigate the online shopping experience and find suitable health insurance quotes.
• Resolve administrative and billing questions with urgency and clarity, turning stressful questions into seamless resolutions.
• Use industry-leading support tools and CRMs to document interactions and propose product/process improvements.

SimplyInsured aims to eliminate the fear associated with health insurance for small business owners by making it transparent and accessible. Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners , SimplyInsured is disrupting a convoluted industry.

• Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
• Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution.
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.