About You:
- Excellent English communication skills, both written and verbal.
- Comfortable handling inbound and outbound calls.
- Tech-savvy and able to learn new systems, tools, and workflows quickly.
Responsibilities:
- Respond to customer inquiries through calls, tickets, chat, email, and other communication channels.
- Handle both inbound and outbound customer calls in a professional and helpful manner.
- Record, update, and maintain customer information accurately in company systems.
Experience:
- At least 1 year of experience in customer support, customer service, administrative support, or a related role.
- Experience working with CRM, ticketing, chat, or customer management tools is preferred.
- Experience supporting US-based customers is a plus.
Panoptyc
Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.