Customer Operations Associate I

Responsibilities:

• Resolve escalated customer inquiries via email and phone, maintaining excellent quality assurance scores and professionalism.
• Use product and financial knowledge to investigate and resolve diverse customer issues, while managing schedules independently to boost productivity.

Qualifications:

• 1-3 years of experience interacting with customers in an omnichannel environment, with financial industry experience as a plus.
• Excellent verbal and written communication skills, with sound judgment, proactive problem-solving, and keen organizational skills.

Compensation and Benefits:

• Base pay range of $39,000 - $59,000 CAD per year, with total compensation including equity and monthly stipends.
• Health care coverage with all premiums covered, flexible spending wallets, competitive vacation, and an employee stock purchase plan.