Roadie

As a Senior Performance Test Engineer, you will play a critical role in performance issue analysis and optimization, ensuring systems scale efficiently to meet growing business demands in a fast-paced CI/CD environment,designing and executing load and performance testing strategies, investigating performance issues, collaborating with developers, and providing actionable optimization recommendations.

As an Instructional Designer at Roadie, you will be responsible for developing engaging, interactive, and effective learning materials and resources tailored to the unique needs of our Customer Experience team. You will collaborate closely with cross-functional teams to design and deliver high-quality training programs and resources that empower our remote workforce to succeed.

Level up Customer Experience teams through impactful training and development. Lead new hire trainings, deliver engaging refreshers, and collaborate cross-functionally to identify and close learning gaps. Equip CX team members with the knowledge, tools, and confidence they need to exceed expectations and provide top-tier service to the community of Roadie customers.

Roadie is seeking a Customer Support Specialist to serve as the first point of contact for the Roadie community. In this role, you'll use your excellent communication and problem-solving skills to provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. You will address customer concerns with active listening skills, proactively monitor deliveries, and collaborate with various Roadie departments.