Roadie

3 open remote positions

Roadie is a logistics and delivery platform that helps businesses manage modern retail delivery with unmatched coverage and flexibility. As a UPS company, it operates a network of more than 310,000 independent drivers across the U.S., reaching 97% of households.

PTO Distribution 3 of 3 jobs

Unlimited PTO 3 jobs (100%)

Benefits Overview 3 of 3 jobs

401(k) (3) WFH Stipend (3) Health Insurance (2) PTO (2) Sabbatical (2) Tuition Reimbursement (2) Dental (1) Medical (1) Student Loan Assistance (1) Student Loan Repayment (1) Tuition Assistance (1) Unlimited PTO (1) Vision (1) Wellness Days (1)

Associate Billing Specialist

8 days ago

US Unlimited PTO

Prepare, review, and process accurate customer invoices and billing records.
Research billing discrepancies, resolve routine issues, and escalate complex concerns.
Collaborate with Finance, Operations, Support, and Sales to answer billing questions and improve processes.

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CX Content Specialist

16 days ago

US Unlimited PTO

Create and refine CX content ensuring clarity and consistency, maintaining knowledge bases and Salesforce content.
Partner with Product, Marketing, and Legal teams to align content with brand standards and product updates.
Audit content for accuracy, analyze user behavior, and optimize knowledge base search experience.

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Manager, Process & Content

27 days ago

US Unlimited PTO

Build, lead, and develop the CX Process and Content teams, setting priorities and coaching team members for growth.
Own end-to-end content lifecycle for agent-facing process documentation and knowledge base content.
Establish governance, track metrics, and partner cross-functionally to ensure processes and content stay current.

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PTO Distribution 3 of 3 jobs

Benefits Overview 3 of 3 jobs

Open Positions

Associate Billing Specialist

CX Content Specialist

Manager, Process & Content