Manager, Process & Content

Roadie

Remote regions

US

Benefits

Unlimited PTO

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Role Overview:

  • Lead a team translating operations into scalable workflows and content.
  • Manage agent-facing documentation and external help center content.

Key Responsibilities:

  • Build and develop the Process and Content teams.
  • Own SOP creation and maintenance for consistency.
  • Manage knowledge base strategy and platform management.

Qualifications:

  • 3+ years leading process and content in a contact center.
  • Experience with BPO operations and knowledge base platforms.
  • Strong leadership and communication skills.

Roadie

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle complex retail delivery challenges, reaching 97% of US households across over 30,000 zip codes. With a network of more than 310,000 independent drivers, Roadie offers flexible delivery solutions and a collaborative culture.

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