Manager, Process & Content
Remote regions
USBenefits
Unlimited PTO
Similar Jobs
See allSenior Director, Content Strategy & Corporate Communications
ConnectWise
US
Content Strategy
Corporate Communications
Public Relations
New Member Services Lead
Twin Health
US
Leadership
Salesforce
Zendesk
Director, Product Operations
Bazaarvoice
US
Product Operations
Program Management
SaaS
Manager, Flagship Event Content Management
ServiceNow
North America
Content Strategy
Event Planning
Stakeholder Management
Worker Operations Team Lead
Clipboard
US
Coaching
People Management
Customer Support
Role Overview:
- Lead a team translating operations into scalable workflows and content.
- Manage agent-facing documentation and external help center content.
Key Responsibilities:
- Build and develop the Process and Content teams.
- Own SOP creation and maintenance for consistency.
- Manage knowledge base strategy and platform management.
Qualifications:
- 3+ years leading process and content in a contact center.
- Experience with BPO operations and knowledge base platforms.
- Strong leadership and communication skills.
Roadie
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle complex retail delivery challenges, reaching 97% of US households across over 30,000 zip codes. With a network of more than 310,000 independent drivers, Roadie offers flexible delivery solutions and a collaborative culture.