Director, Product Operations

What You’ll Be Doing:

• Partner closely with Product Marketing, Client Success, Sales, and Support to orchestrate frictionless Product Launch & Readiness (GTM) processes.
• Oversee the strategy and execution of the Product Knowledge team, ensuring the product knowledge base and technical communications remain accurate and accessible.
• Establish closed-loop feedback systems to aggregate Voice of Customer and Voice of Field data into Product Management prioritization.

Product Governance & Roadmap Operations:

• Standardize and elevate the end-to-end product delivery lifecycle (PDLC), from opportunity discovery through execution and launch.
• Maintain cross-team visibility into product roadmaps, keeping Product Management, Engineering, Design, and leadership aligned.
• Own and optimize the Product tech stack (e.g., Notion, Pendo, Jira, Confluence, Gong) to drive data-informed decision-making.

Team Leadership:

• Lead, coach, and empower a team of 4 individual Program Managers and the Product Knowledge team, fostering a high-performance culture.
• Establish clear team KPIs, resource allocation models, and career development pathways for your direct reports.
• Serve as an escalation point for complex operational roadblocks across product lines.