Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost. Coordinate service delivery activities between the organizational units and supervise their work. Overall responsibility for the E2E execution of service requests. Primarily responsible for escalation and claim management. Ensure compliance with deadlines and expected service levels.
Job listings
We’re looking for a structured, hands-on Operations Lead to help design and implement scalable, efficient internal processes across Scarpel. Reporting directly to the COO, this role serves as a bridge between strategy and execution, ensuring that teams across functions operate in alignment, with clear systems and measurable outcomes that drive sustainable growth. The Operations Lead will focus on optimizing workflows, improving communication between departments, and promoting operational excellence.