Conducting the end-to-end processing of issuing and acquiring chargebacks.
Shaping and continuously refining Payment Operations processes from the ground up.
Proactively communicating with clients and payment infrastructure providers.
Finom is a European tech startup developing an all-in-one financial B2B platform integrating banking, accounting, and invoicing. With over $346 million in total funding, they maintain a start-up culture focused on innovation and empowering employees.
Investigate and resolve transaction and credit disputes within SLA, ensuring audit-defensible documentation and supporting fraud incident response.
Own escalated and sensitive cases across email, chat, phone, and social, and keep enablement current with SOPs, job aids, and QA reviews.
Work the systems beyond cases, identify manual workflows worth automating, and partner cross-functionally to close gaps surfaced by casework.
Tilt uses mobile-first products and machine learning to provide credit based on over 250 real-time financial signals, looking beyond traditional credit scores. With millions of customers worldwide, it is a remote-first company spanning 14 countries with a culture focused on excellence, impact, and mutual respect.
Ensures accurate and timely billing of all services.
Identifies, researches, and resolves billing issues with cross-functional teams.
Analyzes billing trends and implements process improvements to enhance revenue cycle performance.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of dedicated professionals from world-class institutions who are deeply committed to their work and each other.
Manage case inventory, incoming calls, and emails within SLA.
Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
We empower the people who run physical operations with tools to make their work safer, more productive, and more profitable. We serve nearly 100,000 customers across a wide range of industries and are a Forbes Cloud 100 company.
Own customer billing end-to-end, including invoicing, payment queries, refunds, and failed payment recovery.
Manage accounts receivable, collections, and reconciliations to keep revenue numbers trustworthy.
Produce MRR/ARR reports and drive process improvements and automations.
TestGorilla is building the world's leading skills-based talent discovery platform to replace reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers.
Provide accurate, timely customer support for a U.S. fintech cashback and payments app.
Investigate and resolve payment, cashback, gift card, refund, and account balance issues.
Monitor and reconcile high-value transactions, including seven-figure sums, with precision and compliance.
Hire Hangar is a talent company that connects top professionals with vetted employers and competitive opportunities. It focuses on building long-term careers while supporting fast-growing global companies in a remote-first environment.
Own and execute company reviews, payroll monitoring, and related processes with precision and clear communication.
Analyze data to spot and act on emerging risk signals for companies and payrolls.
Mitigate fraud incidents, document insights, and drive resolutions with cross-functional teams.
Check is rebuilding payroll infrastructure by powering businesses that offer payroll services. The company is a distributed team across the US that values creative problem-solving, simplicity, and breaking conventional role boundaries.
Investigate and resolve invoice-related queries accurately, providing clear and reliable information to clients.
Manage client inquiries end-to-end, collaborating with Finance, Product, and HR Operations teams to resolve complex issues.
Analyze client queries and trends to identify process gaps and recommend data-driven improvements.
A global customer experience operations team supporting clients in a fast-paced, remote-first environment. They span 26 countries and offer a diverse, inclusive international workplace.
Assess brand, compliance, fraud, and financial risk to determine credit exposure on new and existing merchants.
Use business credit reports, financial documents, and investigative tools to conduct risk assessments of merchants.
Investigate and leverage new third-party data sources to evaluate merchant financial risk.
Affirm is reinventing credit to make it more honest and friendly, offering consumers flexibility to buy now and pay later without hidden fees. The company is a remote-first financial technology firm with a focus on employee well-being and inclusive culture.
Supports daily payment operations including chargeback and PayPal dispute workflows, issue investigation, and seller-facing resolution across multiple processors and regions.
Conducts technical operations analytics in five areas: authorization rates, chargeback rates, data normalization, processing costs, and reconciliation support.
Tracks payment costs by processor and region, monitors chargeback volumes and win rates, and performs data-quality checks to ensure consistency across systems.
FastSpring helps AI, SaaS, gaming, software, and digital product companies sell online globally by handling payment needs from checkout to taxes. Founded in 2005, it is a privately owned company headquartered in Santa Barbara with offices in multiple international locations and a network of over 2,500 sellers.
Analyze fraud trends and risk signals to identify emerging threats and control gaps.
Design, tune, and evaluate fraud rules and detection strategies.
Partner with cross-functional teams to implement controls and improve outcomes.
Wave helps small businesses thrive so the heart of our communities beats stronger. They work in an environment buzzing with creative energy and inspiration, valuing diversity and inclusion.
Investigate and resolve fraud cases, communicating with other banks, law enforcement, and CIFAS to protect customers and prevent losses.
Provide empathetic after-care to fraud victims, offering advice and securing accounts while making independent decisions on claims.
Work proactively to prevent active fraud attempts by reviewing flagged transactions and collaborating with the team to block suspicious activity.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products from personal accounts to credit cards. With over 10 years in the UK, they have a growing team and a culture focused on innovation, customer service, and financial education.
Execute operational risk and fraud review workflows across financial products, including identity verification and account risk handling.
Perform manual investigations into suspicious behavior, application fraud, and account misuse.
Monitor fraud, KYC, and operational dashboards to identify trends and emerging threats.
Super.com is a fintech company that helps maximize lives by offering financial products and travel services. It is a fast-paced, high-growth tech company that values career progression and employee well-being.
Communicating with other banks, law enforcement, and CIFAS to prevent and investigate fraud.
Investigating fraud claims, making decisions to uphold or decline claims, and taking necessary actions like account closure.
Providing support and advice to fraud victims to help them protect themselves and resume safe account usage.
Our mission is to earn and keep customers' trust, support safe growth, and contribute to building a safer society. We are a digital bank with a diverse and collaborative culture focused on fighting financial crime and protecting our customers.
Conduct thorough reviews of profiles, photos, and ad texts to enforce Community Guidelines and Trust & Safety policies.
Manage support tickets for ban appeals and safety threats, triaging critical issues like impersonation and blackmail.
Detect fraud networks using reverse image search, metadata tools, and internal admin panels, and escalate high-risk cases.
Pure is a global dating app committed to bringing honesty and fun into the dating world. We are a multinational, diverse team working on a growth-stage product, and we value a dynamic, non-boring culture.
Reconcile transaction and settlement records across internal systems and payment providers.
Monitor merchant settlements and investigate missing, delayed, or incorrect payments.
Prepare Statements of Account and support month-end reporting and financial discrepancy resolution.
Qlub provides a payment platform that lets restaurant guests scan a QR code to pay instantly, eliminating wait times and friction. Backed by Mastercard and Mubadala with $72M raised, it is a fast-scaling fintech operating across multiple markets with a rapidly growing team.
Investigate and close fraud cases across card fraud, application fraud, and travel marketplace disputes.
Triage Early Fraud Warning alerts and manage card disputes and chargebacks through full lifecycle.
Document cases to SAR filing standard and identify cross-case patterns.
Engine is the all-in-one travel and spend management platform trusted by 38K+ businesses and 1.8M+ travelers. The fastest-growing company in travel tech, Engine has been recognized as a top workplace for innovators and best places to work.
Handle inbound customer calls and emails, providing professional support for billing, service timelines, and account inquiries.
Process activations/deactivations, resolve login issues, and complete callbacks or email follow-ups as needed.
Maintain accurate customer records in the CRM and escalate issues that fall outside your scope.
20four7VA connects businesses with offshore independent contractors for remote services. They offer free training, constant support, and a vibrant contractor community.
Build and lead the commercial function for new merchant acquisition across European, North American, and LatAm markets.
Manage account management for retention, expansion, and processed-volume growth.
Own commercial processes including ICP, playbooks, pricing discipline, and CRM hygiene.
FlintN is building and scaling an all-in-one payment platform for online businesses. It is an early-stage project with an MVP, first customers, a clear product vision, and a strong team.