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HOW YOU'LL MAKE AN IMPACT:
- Investigate and resolve transaction and credit disputes within SLA with audit-defensible documentation.
- Own escalated and sensitive cases across channels and maintain enablement materials like SOPs and job aids.
- Spot recurring patterns and drive fixes to policy, process, or tooling.
WHY YOU'RE A GREAT FIT:
- 3–6 years in support, risk, fraud, or enablement, preferably in fintech or banking.
- Professional fluency in Spanish and English with strong documentation and data skills.
- Calm, empathetic communicator who asks why and works end-to-end.
WHAT YOU'LL GET AT TILT:
- Virtual-first teamwork with a WFH office reimbursement.
- Competitive pay and generous equity with flexible health plans.
- Paid global onsites twice a year and direct exposure to leadership.
Tilt
Tilt uses mobile-first products and machine learning to provide credit based on over 250 real-time financial signals, looking beyond traditional credit scores. With millions of customers worldwide, it is a remote-first company spanning 14 countries with a culture focused on excellence, impact, and mutual respect.