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ABOUT OPORTUN:
- Oportun is a mission-driven financial services company that provides affordable credit and financial tools to underserved communities.
- Since inception, the company has provided over $21.3 billion in responsible credit and saved members more than $2.5 billion in interest and fees.
WHAT YOU'LL DO:
- Monitor Retail and PAS interactions using Cresta-enabled scoring, manual validation, and live interaction reviews.
- Analyze monitoring results and provide concise insights and recommendations to business partners.
- Support quality standards through calibration sessions and contribute to continuous improvement efforts.
WHO YOU ARE:
- Professional fluency in English and Spanish, with strong written and verbal communication skills.
- Experience in quality monitoring, operations, or customer interactions, with the ability to identify patterns and risks.
- Strong attention to detail, organization, and time-management skills in a remote environment.
Oportun
Oportun is a mission-driven financial services company that provides affordable credit and financial tools to underserved communities. With over $21.3 billion in credit provided, the company fosters a diverse, equitable, and inclusive culture.