Quality Assurance Specialist (Contact Center)

Responsibilities:

• Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams.
• Evaluate customer interactions (via phone, social media, email, and chat) and develop metrics for excellence to measure performance.
• Create and track accurate, timely quality-monitoring reports, protecting and implementing appropriate controls for organizational growth.

Requirements:

• Bachelor’s Degree or equivalent related QA experience.
• 1-3 years QA experience (preferred).
• Commitment to excellence, high standards, and excellent interpersonal communication skills.

Compensation:

• $25 - $25 per hour.
• Remote work opportunity.

Culture:

• Forward-thinking, rapidly growing organization with a focus on compliance and ethics.
• Equal opportunity employer with a commitment to helping people.