Quality Analyst

Job Purpose/Overview:

• The Quality Analyst monitors and evaluates telephone and electronic interactions involving adverse events, product quality complaints, medical information requests, and general inquiries.
• Ensures compliance with regulatory requirements, client expectations, and company quality standards.

Job Duties & Responsibilities:

• Conduct interaction monitoring and review of documentation to ensure adherence to regulatory requirements and client guidelines.
• Identify quality issues and partner with Program Leadership to provide coaching, feedback, and training.
• Compile, analyze, and report QA metrics, and support continuous improvement initiatives.

Requirements & Qualifications:

• Bachelor's degree or equivalent combination of education and experience preferred.
• Knowledge of US healthcare systems and pharmacovigilance requirements preferred.
• Experience in medical information, pharmacovigilance, or healthcare call centers preferred.