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What You'll Do:
- Build and implement QA frameworks to measure agent compliance and service excellence.
- Ensure 100% adherence to clinical protocols, insurance verification, and HIPAA privacy standards.
- Develop quality scorecards balancing technical compliance with human care navigation.
About You:
- 3+ years in call center quality/compliance roles, ideally in Digital Health or Tech-Enabled Services.
- Proven track record of high-volume quality audits and navigating complex regulatory landscapes.
- Proficiency in analyzing funnel metrics and quality data to drive operational improvements.
Our Mission:
- Revolutionize radiology access with a concierge approach and premium-quality network.
- Reduce imaging costs by 60-80% while eliminating surprise bills for patients.
- Provide immediate savings and ROI for employers and payers on every exam.
OneImaging
OneImaging is a concierge radiology service that provides a premium-quality network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. They are a high-growth tech-enabled healthcare company focused on improving patient access and eliminating surprise bills.