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Job Overview:
- The Quality Assurance Monitoring & Testing Analyst ensures high quality and regulatory compliance.
- This role evaluates operational processes to ensure adherence to policies and standards.
What You'll Do:
- Conduct regular monitoring and testing of operational processes and controls.
- Compile findings from speech analytics and compliance reviews.
- Collaborate with teams to develop remediation plans and drive continuous improvement.
What You'll Need:
- Bachelor's degree in business, communication, or legal studies.
- 2-3 years experience in monitoring, testing, or compliance.
- Proficiency with speech analytics software and CRM systems.
CCMR3
CCMR3 specializes in debt recovery solutions with a focus on empathy and integrity. They are a leading firm committed to ethical conduct and have a dynamic team dedicated to changing the industry through their Rethink, Reimagine, and Recover philosophy.