Monitor and evaluate telephone and electronic interactions for adverse events, product quality complaints, and medical information requests to ensure compliance with regulatory and client standards.
Identify quality and performance trends and partner with leadership to provide coaching, feedback, and training for continuous improvement.
Compile and report QA metrics, support internal and client audits, and maintain confidentiality of sensitive information.
Provide frontline virtual or telephonic support to clients and healthcare professionals.
Document and report Information Requests, Adverse Events, and Product Quality Complaints.
Ensure compliance with FDA regulations, HIPAA, and company policies.
Inizio is a pharmaceutical services company providing medical information and patient support. They are a large organization committed to building a diverse, inclusive workforce and fostering a culture of leadership and collaboration.
Provide virtual or telephonic medical information support to customers, patients, and healthcare professionals.
Ensure compliance with FDA regulations, pharmacovigilance requirements, and company procedures.
Document and escalate information requests, adverse events, and product quality complaints accurately.
Inizio Engage is a pharmaceutical services provider that delivers medical information, patient support, and pharmacovigilance solutions. The company fosters a diverse, inclusive culture with a focus on compliance and quality.
Evaluate customer interactions across calls, emails, and chats to ensure consistency with brand standards.
Provide structured feedback to supervisors and support coaching to improve agent performance.
Identify trends and gaps to drive continuous improvement in processes and training.
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource, and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Represent clients through inbound and outbound communications, including pre-screening for clinical trials and triaging inquiries.
Accurately collect and document information in compliance with FDA regulations and company policies.
Communicate professionally with healthcare professionals, patients, and caregivers while explaining medical terminology.
Inizio Engage provides medical communications and patient support services for pharmaceutical and medical device clients. The company is committed to building a diverse and inclusive workplace and values authenticity.
Build the QA framework to measure agent compliance and service excellence within a high-growth healthcare environment.
Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint.
Identify trends in member friction points and collaborate with cross-functional teams to resolve operational issues.
OneImaging is a concierge radiology service that provides a premium-quality network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. They are a high-growth tech-enabled healthcare company focused on improving patient access and eliminating surprise bills.
Supports quality improvement infrastructure across PACE centers, maintaining data systems and regulatory reporting.
Tracks participant safety events, ED and inpatient admissions, and facilitates Quality Improvement Committee operations.
Executes internal quality audits and prepares data summaries to drive measurable improvement.
Habitat Health empowers older adults through the Program of All-Inclusive Care for the Elderly (PACE), providing comprehensive medical care and daily support. Supported by leading healthcare investors, we are entering a period of significant growth and seek exceptional teammates.
Lead and oversee Commercial Quality operations across the Ergomed Group, including managing Quality Cost Grids and supporting bid activities.
Act as a subject matter expert for GxP Commercial Quality, driving quality input into client proposals and presentations.
Mentor and develop quality staff to enhance their competence and confidence in becoming subject matter experts.
PrimeVigilance is a specialized mid-size pharmacovigilance service provider with staff across Europe, North America and Asia. It values employee experience, well-being and a healthy work-life balance to nurture a high-quality client service environment.
Drive quality consistency and operational integrity: Review customer interactions to assess compliance, risk, and quality standards.
Deliver behavior-based quality insights: Provide actionable feedback on customer interactions to support coaching and improvement.
Leverage AI-assisted tools to uncover patterns and translate insights into operational improvements.
Mercury is a fintech company that provides banking services through partner banks. They are an equal opportunity employer and value diversity and belonging.
Assist in developing and upholding customer service quality standards by reviewing calls, chats, and emails.
Collaborate with managers to create improvement strategies and coach customer service representatives.
Leverage quality reports and trend analysis to inform business initiatives and operational improvements.
Colibri is a pioneer in online professional education, offering web-based courses since 2001. The company serves over 1 million customers annually and employs more than 1,500 mission-aligned professionals, fostering a culture based on love, joy, boldness, teamwork, and curiosity.
Serves as primary contact for national and state cardiac/vascular registry data management.
Reviews medical records to identify patient care and quality issues, analyzing trends to improve outcomes.
Develops quality improvement initiatives and presents findings to departmental committees.
The University of Rochester is a leading research university in western New York. It employs thousands in higher education and health care, fostering a culture of inclusion and excellence.