Provide virtual or telephonic medical information support to customers, patients, and healthcare professionals.
Ensure compliance with FDA regulations, pharmacovigilance requirements, and company procedures.
Document and escalate information requests, adverse events, and product quality complaints accurately.
Inizio Engage is a pharmaceutical services provider that delivers medical information, patient support, and pharmacovigilance solutions. The company fosters a diverse, inclusive culture with a focus on compliance and quality.
Provide clinical support and handle medical inquiries via a ticketing system with empathetic written communication.
Manage inbound and outbound calls to address patient queries and offer support.
Maintain accurate documentation and collaborate with internal teams across time zones.
Eucalyptus is a digital healthcare company on a mission to make good health last a lifetime, building clinics like Juniper for weight management and other personalized care programs. The company, now part of Hims & Hers, has supported over 350k patients, achieved 130% YoY revenue growth, and operates across multiple countries.
Respond to drug information inquiries from healthcare professionals and patients, providing verbal or written responses.
Identify and intake adverse events and product complaints, ensuring compliance with regulatory requirements.
Translate documents and perform medical writing to support client communication and safety reporting.
EVERSANA provides next-generation commercialization services to the life sciences industry, helping bring innovative therapies to market. With a global team of over 6,000 employees, we serve more than 670 clients, from biotech start-ups to established pharmaceutical companies, and foster a culture of diversity and inclusion.
Review and analyze provider applications and documentation to determine eligibility for the global provider network.
Verify credentials, licenses, and qualifications against country-specific requirements and company standards.
Maintain accurate provider records and collaborate with internal stakeholders on compliance.
ComPsych is the world's largest provider of mental health services and GuidanceResources® for life, serving over 163 million individuals across 200 countries. Over 40% of the Fortune 500 choose ComPsych for their mental health needs.
Provide virtual or telephonic support to clients and healthcare professionals, documenting medical information requests and adverse events.
Conduct study compliance calls and enroll participants in educational seminars.
Maintain excellent quality and productivity standards while adhering to program scripts and guidelines.
Inizio Engage is a strategic, commercial and creative engagement partner specializing in healthcare. They employ over 7,000 experts in more than 20 countries, fostering a passionate, diverse, and global culture that challenges conventional thinking to improve health outcomes.
Handle inbound and outbound calls in a fast-paced call center environment.
Manage patient communications via SMS, chat, and email.
Maintain patient records, ensure HIPAA compliance, and resolve concerns with first contact resolution.
Herself Health is a primary care startup focused on women aged 65 and older. With a team of 100+ colleagues, they are dedicated to providing specialized, patient-centric care.
Serve as a facilitator between the patient and the company, ensuring a seamless experience.
Handle patient complaints and identify the appropriate response and strategy to solve issues quickly.
Keep records of patient interactions, process accounts, and file documents.
Homera Health has built large and fast-growing D2C telemedicine brands, expanding into new markets with virtual healthcare experiences. We are a diverse, global team hiring talent across product design, engineering, digital marketing, and operations.
Performs utilization review of cases to determine if the request meets medical necessity criteria in accordance with medical policies.
Collaborates with client personnel to resolve customer concerns and facilitates resolution of escalated cases.
Maintains written documentation per HealthHelp’s policy and ensures compliance with HIPAA, state, and federal regulations.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries. With three global headquarters, operations in 13 countries, 65 delivery centers, and more than 66,000 employees, WNS combines scale, expertise, and execution to create meaningful, measurable impact.
Provide telephonic and virtual support via inbound/outbound calls, email, chat, and text for patients prescribed complex neurological therapies.
Educate patients about treatment/therapy, connect them with resources, and collaborate with Field Nurse Educators and HUB partners to ensure continuity of care.
Identify barriers to therapy adherence using motivational interviewing, maintain compliant documentation, and report Adverse Events per policy.
Momentum Life Sciences partners with life science companies to design and deliver patient support programs that help patients start and stay on therapy. With over 30 years in healthcare and a patient engagement platform combining human and digital interventions, they are a leading provider of engagement solutions.
Initiate and handle outbound and inbound calls to set appointments and conduct interviews with prospective learners, guiding them through the Discover, Commit, Start Application journey.
Provide daily activity reports, generate leads through referrals, and maintain accurate records in the learner management system while ensuring compliance with accreditation standards.
Review applicant documentation and eLearn assessments to determine suitability for admission, collaborating with other functions to deliver high-quality enrollment support.
Nightingale Education Group is a healthcare education institution focused on higher learning in healthcare professions, using a blended-distance learning platform to transform rural health landscapes. The company has graduated nearly 5,000 nurses and fosters a community built around shared purpose and professional development.
Manage the member's clinical experience from request through desired outcome, including account activation and medical history drafting.
Coordinate video or phone consults with specialists and schedule monitors in advance, troubleshooting issues as needed.
Conduct ongoing follow-up post-consult and facilitate local recommendations, communicating with primary care physicians or specialists.
Transcarent is a health and care platform that combines medical, pharmacy, and point solutions with a generative AI-powered experience for health consumers. With over 1,700 employer and health plan clients serving 21 million Members, they foster a culture of People First, Care, Resilience, Results, and Humble and Human.
Oversee clinical enrollment for members, guiding them through protocols and eligibility for the most appropriate program.
Collaborate with a cross-functional team of nurses, health coaches, and providers to ensure a seamless member experience.
Utilize nursing judgment, motivational interviewing, and data tools to drive behavior change and improve health outcomes.
Twin Health is the only company applying AI Digital Twin technology to prevent and improve chronic metabolic diseases like type 2 diabetes and obesity. With more than $100 million raised and over 100 employees, Twin has been recognized as an Innovator of the Year and a Most Loved Workplace, backed by leading venture firms.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers with order management, troubleshooting, and complaint resolution while documenting interactions in CRM systems.
Maintain professionalism, empathy, and compliance with HIPAA and data security standards in a remote call center environment.
SleepRes is a venture-backed medical device startup revolutionizing sleep apnea and sleep-therapy technology. They are a small, agile, mission-driven team preparing for commercial launch of their innovative Kricket APAP device.
Conduct telehealth assessments and support patients through their medical journey at Alternaleaf Clinic.
Manage complex patient interactions including clinical escalations, adverse event follow-up, and complaint resolution.
Build strong knowledge of the medicinal cannabis framework and patient journey systems.
Montu is Australia's largest healthtech business specializing in alternative healthcare, supporting patients, doctors, and pharmacies through its Alternaleaf clinic, SAGED platform, and Leafio dispensing solutions. Recognized as the fastest-growing tech company in Australia by Deloitte TechFast 50 for two consecutive years and named #1 on LinkedIn's Top Startups Australia 2024, Montu has a team that values innovation and impact.
Serves as the single point of contact for patients, building personalized relationships through empathy and clinical expertise.
Provides disease education, product overview, device training, and side effect management to support therapy adherence.
Utilizes motivational interviewing and health coaching to uncover barriers and empower patients to start and stay on therapy.
Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health. With more than 30 years of experience, we partner with life science companies to design, build and deliver patient support programs.