Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
Manage inbound calls and live chats to deliver timely and effective assistance.
Maintain accurate records of patient interactions using Salesforce CRM and contribute to process improvement.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. Their team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Handle inbound and outbound calls to ensure patient satisfaction, troubleshoot concerns, and explain insurance coverage.
Obtain and process authorizations for reorders, resolve patient issues, and ensure accurate reorder processing via phone and document processing.
Maintain patient documentation, insurance requirements, and company procedures with high confidentiality.
CCS is a strategic partner addressing America's healthcare challenges through intelligent chronic care management, focusing on diabetes and chronic conditions. Recognized as a Great Place to Work®, they support over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals.
Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.
Handle inbound and outbound communications for up to 6 ambulatory practices, including patient inquiries and scheduling.
Document and relay patient information to practices, following established guidelines for medication reconciliation and insurance verification.
Utilize Epic and multiple communication tools to provide accurate appointment details and home instructions.
Boston Medical Center is a nationally-recognized leader in health equity, nursing, and initiatives to combat climate change, dedicated to providing exceptional and equitable care to all. We are a large hospital with a strong sense of teamwork and support, recognized as a top employer and best place to work.
Manage patient communication and care team coordination to ensure smooth clinical operations.
Support lab and medical records processes, including collecting records and managing prior authorizations.
Assist patients with program inquiries, scheduling, and billing questions.
Form Health is a national telemedicine weight loss clinic specializing in helping patients with obesity lead healthier lives. Founded in 2019, it is a venture-backed startup with an experienced clinical team dedicated to high standards of care and empathy.
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist customers with order management, troubleshooting, and complaint resolution while documenting interactions in CRM systems.
Maintain professionalism, empathy, and compliance with HIPAA and data security standards in a remote call center environment.
SleepRes is a venture-backed medical device startup revolutionizing sleep apnea and sleep-therapy technology. They are a small, agile, mission-driven team preparing for commercial launch of their innovative Kricket APAP device.
Assist customers over phone, email, and chat with product and service questions.
Proactively identify solutions and resolve issues from start to finish.
Provide best-in-class service in a fast-paced environment with technical support.
Koala Health simplifies pet healthcare by delivering medications and health products directly to pet parents. It is a fast-growing veterinary pharmacy with a remote-first culture built on flexibility and trust.
Serve as overflow support for multiple practices by answering and triaging incoming calls and messages from patients and stakeholders.
Support patient scheduling and follow-up, including no-show and cancellation tasks, and schedule reshuffles when needed.
Handle central communications intake and respond to voicemail and after-hours messages.
Diana Health is a network of modern women’s health practices partnering with hospitals to transform maternity and women's healthcare. They are an interdisciplinary team with strong collaborative care and operational support, focused on continuous learning and improvement.
Handle high-volume inbound and outbound calls to guide patients through their treatment journey.
Provide empathetic support, book appointments, and maintain accurate patient records.
Collaborate with clinical team to ensure seamless patient experience.
Montu UK is a leading digital health company specializing in cannabis-based medicines, dedicated to improving patient access to safe and effective treatments. As a fast-growing organization, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare.
Provide real-time technical support during patient sessions via phone and chat, troubleshooting connectivity and device issues.
Conduct tablet setup calls for newly enrolled patients, walking them through unboxing, WiFi connection, and app login.
Handle tech callback requests from clinicians and document all interactions in the task management system with clear resolution notes.
Aviary Health is a CMS-approved virtual Intensive Cardiac Rehabilitation (ICR) provider serving thousands of patients nationwide. The company focuses on helping older adults recover from cardiac events through virtual exercise sessions and education, with a culture centered on patient care and technology.
Provide thoughtful, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Drive conversion in the onboarding process by educating patients on pricing, process, or product.
Felix is Canada's first end-to-end virtual healthcare experience, providing online treatment, prescription delivery, and ongoing care. They are a remote-first, early-stage technology company with a collaborative and high-performing team.
Respond promptly to internal and external customer inquiries.
Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Provide outstanding customer service to families over the phone, educating them about evaluation, treatment, and insurance processes.
Accurately enter patient registration information and schedule appointments, identifying potential conflicts.
Coordinate information between referring physicians, insurance companies, and treatment clinics, handling 40-70 calls daily.
Cranial Technologies is the only company globally dedicated to researching and treating plagiocephaly (flat head syndrome) and providing non-invasive ear shape correction. With over 300,000 babies successfully treated, they are a leader in pediatric cranial shaping and foster a compassionate, family-oriented culture.
Serve as primary clinician support contact for Ambience's AI documentation tools, resolving technical issues via Intercom and email with empathy.
Diagnose and fix complex platform, EHR integration, and user configuration issues, escalating as needed to Engineering and Product teams.
Build and maintain support resources, respond to on-call alerts, and contribute to reporting on CSAT, FCR, and handling times.
Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by removing administrative burdens for providers. It is a fast-growing startup backed by top venture firms, ranked #1 in KLAS Research, and recognized by Fast Company and LinkedIn as a top startup in 2024 and 2025, with a high-ownership culture.
Serve as the first point of contact for prospective patients, managing inbound and outbound communications via calls, chats, texts, and emails.
Assess and qualify leads with empathy, schedule consultations, and follow up post-procedure to ensure a seamless care journey.
Maintain accurate lead documentation in CRM, escalate trends, and collaborate with internal teams to improve patient experience and revenue growth.
Puzzle is a tech recruitment company that connects talent with healthcare provider roles. They emphasize remote work and professional development, with a focus on patient-centered care support.
Provide a high degree of customer service and professionalism when interacting with patients via phone or email.
Assist members with provider searches and navigation of digital programs.
Ensure compliance with HIPAA and regulatory requirements.
Evry Health is a health insurance company on a mission to bring humanity to health insurance, as a division of Globe Life which has over 3,000 corporate employees and 15,000 agents. They strive to ensure members live happier, healthier lives.
Efficiently schedule and coordinate medical appointments between patients and healthcare providers, managing calendar reminders to ensure timely healthcare delivery.
Facilitate effective communication between patients, providers, and team members while handling outbound and inbound calls to address inquiries and resolve issues.
Support Remote Therapeutic Monitoring and Remote Patient Monitoring, manage documentation, and help patients complete Health Risk Assessments to prepare for visits.
CareTalk Health is a fully remote, nationwide virtual medical practice that partners with Medicare Advantage plans to deliver Annual Wellness Visits and close care gaps. They are a fast-growing telehealth organization with a nationwide clinical workforce, committed to creating an inclusive environment for all employees.
Answering live calls, chats, and emails from clinicians and clients.
Collaborating with internal teams to resolve roadblocks.
Working with RCM and Engineering to address bugs and billing issues.
Grow Therapy is a three-sided marketplace that empowers therapists, patients, and insurance payors through technology. With over $328M in funding and a $3B valuation, they have empowered thousands of therapists and hundreds of thousands of clients.
Answer patient questions and troubleshoot concerns related to treatment, logistics, and care coordination.
Track patients through their care journey and maintain accurate documentation in the EMR.
Balance multiple priorities with reliability and a focus on high accuracy to ensure quality patient care.
Hey Jane is a reproductive and sexual health company providing safe, discreet medication abortion treatment and other virtual care. They have helped over 100,000 people and are composed of a clinical care team of doctors, nurses, and advocates, fostering a collaborative and inclusive culture.
Handle inbound calls regarding STAT medical record requests.
Ensure prompt and courteous responses within performance standards.
Maintain accurate records and escalate issues as needed.
This organization manages the release of medical records in urgent timeframes. It maintains a remote workforce focused on customer service and compliance.