Provide real-time technical support during patient sessions via phone and chat (tablet connectivity, Zoom audio/video, app navigation, device troubleshooting).
Conduct tablet setup calls for newly enrolled patients — walking them through unboxing, charging, WiFi connection, app login, and test Zoom sessions.
Handle tech callback requests from clinicians when patients experience mid-session technical issues.

Who You Are:

1+ year in a help desk, tech support, or customer-facing IT role with exceptional patience and empathy.
Strong troubleshooting instincts: diagnose WiFi, device, app, or user error within minutes.
Comfortable with iPads/iOS, Android tablets, Windows/Mac, Zoom, and WiFi networking fundamentals.

Why This Role Matters:

Every tech call resolved keeps a patient in the program and on the path to recovery from heart attacks, bypass surgery, or heart failure.
Your work directly impacts patient retention and clinical outcomes — you are not just fixing tablets, you are protecting lives.

Aviary Health

Aviary Health is a CMS-approved virtual Intensive Cardiac Rehabilitation (ICR) provider serving thousands of patients nationwide. The company focuses on helping older adults recover from cardiac events through virtual exercise sessions and education, with a culture centered on patient care and technology.

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