Product Support Specialist

About Us:

• SleepRes is a medical device startup revolutionizing sleep apnea and sleep-therapy technology.
• Our mission is to bring innovative, patient-centered solutions to market.
• We are a small, collaborative team focused on innovation and patient impact.

Position Summary:

• We are seeking a Product Support Specialist for technical product support.
• This role involves assisting patients, clinicians, and business customers.
• The ideal candidate has strong troubleshooting and communication skills.

Key Responsibilities:

• Respond to support inquiries via phone, email, chat, and ticketing.
• Provide advanced troubleshooting for devices, software, and connectivity.
• Document and escalate complaints in compliance with regulations.

Qualifications:

• Associate or bachelor’s degree with 3-5 years technical support experience.
• Medical device experience preferred.
• Strong communication skills and CRM proficiency.