Technical Support Specialist

Responsibilities:

• Provide remote support (phone and screen sharing) for Oncology and Surgery products, including clinical workflows involving software and hardware
• Deliver professional service on the customer hotline per SOP, optimizing service quality and maximizing customer satisfaction
• Document all remote support actions in Salesforce with relevant communication and deliverables

Qualifications:

• B.S. in Biomedical Engineering, Computer Engineering, or STEM field; Associate's degree with relevant experience may be considered
• High comfort level with software and technology; previous customer service experience preferred
• Excellent written and verbal communication skills in English; Spanish or Portuguese fluency is a plus

Additional Information:

• Business casual environment with competitive compensation including medical, dental, life, LTD, STD, and matching 401k benefits
• Requires 20% travel for training first six months, 10% thereafter
• Equal opportunity employer participating in E-Verify