Primary Function:
- Provide expert front line support to all internal and external customers.
- Properly dispatch to Field Service for resolution, all complaint information must be accurately recorded.
- The TSE is the primary escalation point for all system related issues and responsible for further escalation if required.
Roles and Responsibilities:
- Provide technical phone support to customers and field personnel including Sales, Service, Marketing, etc.
- Acquire knowledge on policies, processes, and procedures, as well as detailed knowledge of products.
- Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone.
Qualifications:
- Degree in electronics or mechanical engineering and/or 5 years related job experience.
- Minimum of 5 years field service experience specific to ISI products or complex medical systems; and a recorded history of outstanding performance in this area.
- Candidate must have excellent oral, written communication skills, as well as people skills.
Intuitive
Intuitive believes that minimally invasive care is life-enhancing care, expanding the potential of physicians to heal without constraints. They are a pioneer and market leader in robotic-assisted surgery, striving to foster an inclusive and diverse team, committed to making a difference.