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Responsibilities:
- Answering patient questions related to treatment, logistics, and next steps.
- Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination.
- Tracking patients through their care journey and ensuring timely follow-up.
Qualifications:
- Healthcare background (MA, PCA, CNA, or similar clinical or patient-facing role) with 1+ years in abortion care.
- Strong communication, organization, and problem-solving skills, with ability to provide trauma-informed care.
- Skilled at using online tools and technology to deliver care.
Compensation:
- Hourly rate of $30-$33, with higher rate for weekend differential pay.
- Remote role with required weekend hours and specific shift schedules.
Hey Jane
Hey Jane is a reproductive and sexual health company providing safe, discreet medication abortion treatment and other virtual care. They have helped over 100,000 people and are composed of a clinical care team of doctors, nurses, and advocates, fostering a collaborative and inclusive culture.