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Responsibilities:
- Communicate with patients and staff using phone, chat, email, fax, and mail to resolve inquiries professionally.
- Schedule and reschedule appointments using a computerized system, determining appropriate time for each visit.
- Escalate issues outside existing protocols to meet patient needs and attend training sessions for system upgrades.
Requirements:
- High School diploma/GED required.
- Ability to explain healthcare issues with empathy and coach patients in navigating the system.
- Excellent English communication skills and strong computer skills including Microsoft Office.
Compensation and Benefits:
- Hourly range $20.08-$22.61 based on experience and education.
- Benefits include medical, dental, vision, pharmacy, flexible spending accounts, 403(b) savings matches, and paid time off.
- Equal opportunity employer with career advancement opportunities and support for employee wellbeing.
Boston Medical Center
Boston Medical Center is a nationally-recognized leader in health equity, nursing, and initiatives to combat climate change, dedicated to providing exceptional and equitable care to all. We are a large hospital with a strong sense of teamwork and support, recognized as a top employer and best place to work.