Medical Support Assistant

Responsibilities:

• Process Community Care consult intake, conduct outreach to Veterans and providers, schedule appointments, document actions, and escalate issues per VHA directives and SOPs.
• Maintain appointment schedules, use Electronic Waiting List accurately, and schedule appointments with patient input.
• Review active and pending consults, Electronic Wait List, Recall list, and Audio Care communications for accuracy and disposition.

Qualifications:

• High school diploma or equivalent; one year of specialized experience collaborating with medical clinicians and scheduling interdisciplinary appointments.
• US citizenship; ability to read, write, and speak English effectively.
• Advanced knowledge of medical terminology, healthcare scheduling processes, and ability to use CPRS or EHR Modernization.

Benefits:

• Comprehensive benefits package including medical, dental, vision, and basic life insurance.
• Additional benefits include a 401k plan, paid time off, and an annual bonus.
• Equal opportunity employer complying with all federal, state, and local laws.