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Overview:
- You will handle inbound inquiries for STAT medical record requests.
- Ensure timely and accurate release of information within 1 hour.
Responsibilities:
- Answer phone calls and provide status updates to requesters.
- Navigate electronic medical record systems to check request status.
- Collaborate with supervisors on escalated issues.
Qualifications:
- High school diploma required, college preferred.
- 6 months of relevant experience preferred.
- Strong customer service and data entry skills.
MRO
This organization manages the release of medical records in urgent timeframes. It maintains a remote workforce focused on customer service and compliance.