$36–$50/hr
US
Unlimited PTO
- Serve as frontline support for clinicians using Ambience's AI documentation platform, diagnosing technical issues and providing empathetic resolutions.
- Identify recurring issue patterns and create troubleshooting guides, FAQs, and SOPs to improve support workflows.
- Respond to on-call escalations and contribute to reporting on CSAT, resolution rates, and handling times.