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• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Provide timely technical support, guidance, and platform education to patients via email and phone.
• Use patient feedback to help shape the future of the PocketHealth platform.
• Work collaboratively in a fast-paced startup environment to support over 2 million patients.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. The company serves over 800 hospitals and clinics and has a fast-paced startup culture that values empathy, diversity, and inclusion.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Provide responsive and professional customer support via phone, email, and chat for patients and healthcare professionals.
• Resolve inquiries efficiently, follow established processes, and document interactions accurately.
• Manage service levels, exercise sound judgment, and adapt to evening and weekend shifts.

They are a pediatric healthcare company focused on improving access to convenient, high-quality care. They value reliability, optimism, adaptability, and continuous learning in a collaborative remote environment.

• Provide frontline technical support for clinical applications like Epic, Cerner, and Meditech.
• Troubleshoot and resolve incidents, document findings, and maintain service levels.
• Work in a 24/7 remote environment with rotating shifts including nights and weekends.

The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.

• Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
• Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
• Achieve performance metrics including CSAT scores and error rates within 90 days.

Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.

• Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
• Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
• Contribute technical runbooks and mentor analysts on triage across technical boundaries.

Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.

• Serve as a key point of contact for community members, managing inbound inquiries with empathy and professionalism.
• Resolve non-clinical needs accurately and efficiently, aiming for first-contact resolution.
• Collaborate with internal teams to troubleshoot complex issues and ensure appropriate member support.

This company provides support services for individuals navigating complex healthcare needs. It operates with a focus on empathy, professionalism, and high-quality service, though specific size and culture details are not provided.

• Directly supervise, coach, and develop the non-clinician care team, setting performance expectations and productivity targets.
• Own clinician scheduling and coverage planning across a 24x7x365 operation, managing PTO, shift swaps, and real-time staffing decisions.
• Drive patient queue management and throughput to meet SLAs, identifying bottlenecks and implementing AI-driven improvements.

Curai Health is an AI-powered virtual multispecialty primary care clinic that uses machine learning to deliver affordable and accessible healthcare. It is a remote-first company with a mission-driven team committed to improving health outcomes at scale.

• Provide effective and timely customer service for members, providers, and insurers regarding health care claims.
• Ensure timely follow-up and organize health insurance paperwork and medical records.
• Communicate status updates, negotiate with providers, and appeal claim denials on behalf of plan members.

Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone, offering care guidance, advocacy, and personalized virtual and in-person care.

• Act as the clinical and administrative lead for Cooper 365, handling phone matters, patient check-in/out, and appointment scheduling.
• Provide medical assistant support including vital screening, EHR maintenance, document scanning, and ensuring patient paperwork is completed.
• Manage referrals, recertifications, prior authorizations, and escalate and resolve patient complaints independently.

Cooper University Health Care is a healthcare provider committed to delivering extraordinary care through clinical innovation and advanced technologies. It offers a comprehensive benefits program and opportunities for professional growth, positioning itself as a top employer in South Jersey.

• Own technical support for customers, resolving issues and maintaining data connection stability.
• Configure customer-facing templates and implement scheduling tools and CRM integration.
• Collaborate with internal teams to ensure seamless service and provide feedback on user experience.

Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.

• Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
• Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
• Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.

The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.

• Provide world-class customer support to clients with application administration and configuration issues.
• Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
• Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.

PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.

• Monitor support channels and respond to inbound support messages as the first line of Tier 1 support.
• Investigate and categorize issues, create support or hardware maintenance tickets, and escalate complex issues to the appropriate teams.
• Assist with install validation and device monitoring, ensuring hardware is online and correctly set up.

We are building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people with a steep learning curve and a focus on ownership and entrepreneurship.

• Provide professional, empathetic phone support to patients and customers throughout the sleep testing process.
• Troubleshoot equipment issues and coordinate scheduling for overnight studies with attention to detail.
• Document interactions accurately, escalate concerns, and maintain confidentiality per HIPAA requirements.

Beacon Biosignals is transforming precision medicine for the brain with an at-home EEG platform for clinical development and diagnostics. They have nearly 100,000 patients in their Clinico-EEG database and foster a collaborative, patient-focused culture.

• Support the growth of a healthcare organization by managing key stages of the recruiting process.
• Source and engage qualified healthcare professionals using platforms like LinkedIn and clinical networks.
• Maintain accurate ATS records and improve recruiting workflows with AI tools.

This company is a healthcare-focused organization that builds relationships with clinical professionals. It is a growing team with a flexible, remote-first culture.

• Take triaged cases and build urgent execution plans using resource directories and independent research.
• Work the plan, call patients to update them, and document every interaction accurately for seamless 24/7 handoffs.
• Push through obstacles like busy signals, denials, and system hurdles until the problem is solved, typically within 2–3 days.

Mira Mace is a venture-backed company on a mission to help people navigate a complicated healthcare system with clarity and confidence. They pair people-centered navigation with technology, and their advocates cut through insurance denials, medication costs, and paperwork so patients get what they need without fighting alone.

• Provide timely operational support to practitioners, resolving scheduling and system issues.
• Assist with technical onboarding and data entry for new practitioners.
• Manage clinical queues and ensure service delivery SLAs are met.

They are a pioneering digital healthcare platform revolutionizing how Australians access and manage health. They are a small to medium-sized organization focused on technology-driven healthcare delivery.