Source Job

• Provide timely and world-class customer support to users via multiple channels.
• Manage incoming support cases by prioritizing based on severity and re-routing as required.
• Build strong client relationships by following up with customers in a timely manner.

PointClickCare is a health tech company that helps providers deliver exceptional care through its platform serving over 30,000 provider organizations. Recognized as a top private cloud company and one of Canada's Most Admired Corporate Cultures, they offer flexibility and growth opportunities.

• Manage a queue of active support cases from intake to close, investigating issues thoroughly and following technical SOPs.
• Translate technical findings into plain language for customers at any level of sophistication and communicate proactively.
• Troubleshoot and resolve technical issues related to Clariti's SaaS products using knowledge of cloud infrastructure, APIs, and system configuration.

Clariti provides government software solutions that empower governments to deliver exceptional citizen experiences. The company is a remote-first organization with an inclusive culture focused on customer success, continuous learning, and cross-functional collaboration.

• Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
• Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, and integrations.
• Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, and case summarization.

Cleo provides integration, managed file transfer, and EDI solutions to over 4,000 clients with a 99% retention rate. The company fosters a culture of support and life-work balance, encouraging team growth and collaboration.

• Own enterprise customer relationships as the primary technical support partner for a portfolio of enterprise customers.
• Solve complex technical problems across NICE CXone and related applications, including routing, telephony, and APIs.
• Leverage AI-powered tools to accelerate investigations, gain customer insights, and drive proactive outcomes.

NICE develops software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, they are consistently recognized as an innovation powerhouse in AI, cloud, and digital.

• Deliver world-class customer experience and provide first-line support for complex inquiries.
• Investigate and resolve technical issues through emails, live chats, and support calls.
• Partner with Product and Engineering teams to identify product opportunities and improve documentation.

AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.

• Serve as the primary IT contact, ensuring a high-touch, empathetic support experience for all employees.
• Troubleshoot hardware and software issues and explain solutions in clear, jargon-free language.
• Manage the full lifecycle of equipment, from onboarding to offboarding, and build a helpful knowledge base.

Midi Health is the largest virtual care clinic for women in midlife, providing evidence-based care for perimenopause and menopause. We are a fast-growing, mission-driven company building the infrastructure for this new category of care.

• Handle account operations including unlocks, provisioning, and permission changes.
• Triage incoming tickets from Slack, email, and web forms using runbooks.
• Build foundational knowledge of Canvas platform and clinical workflows.

Canvas Medical provides an EMR platform for healthcare automation. It is backed by top investors and focuses on giving care teams superpowers with software.

• Serve as the trusted technical advisor for assigned accounts, understanding their business goals and how solutions support them.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience and manage technical escalations.
• Conduct regular account reviews, monitor account health, and identify expansion opportunities based on customer needs.

AlertMedia helps organizations protect their people, operations, and brand through a modern Risk Intelligence and Response platform. Backed by Vista Equity Partners, the company has been named a Best Places to Work for 10 consecutive years and supports thousands of leading businesses globally.

• Play a critical role in maintaining the stability and usability of the PATH environment as first-line support for clinical users.
• Efficiently triage and resolve service requests in ServiceNow, reducing downtime and protecting data integrity.
• Work closely with application, technical, and operational teams to assess and route Oracle Cerner Millennium issues.

GDIT is a global technology and professional services company delivering solutions to U.S. government agencies. With 26,000 experts, they focus on innovation in AI, cloud, cyber, and software development.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and network technologies.
• Serve as the primary technical point of contact for customer inquiries, providing clear communication via email and support portal.
• Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from Stanford AI Lab, the company has raised over $270 million from leading investors and is led by AI experts from Google.

• Take ownership of support tickets and drive them through to resolution across teams.
• Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
• Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.

RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.

• Investigate and resolve technical issues reported by enterprise customers, owning the issue from triage to resolution.
• Analyze logs, reproduce issues, and dig into system behavior to identify root causes before escalating to Engineering.
• Use AI tools actively as part of your investigation workflow to speed up analysis and document findings.

Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.

• Support accounts as the operational point of contact between customers and internal service delivery teams.
• Provide phone and email support to external customers by answering questions, resolving problems, and proactively educating customers.
• Handle daily workflows to meet KPI and QA metrics; accurately document all work and customer interactions.

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide.

• Serve as the escalation point for complex issues, owning them from investigation through resolution.
• Write and run SQL queries to investigate transaction discrepancies and data problems.
• Use AI tools like Claude to accelerate root-cause analysis and document solutions.

Sezzle is a fintech company revolutionizing shopping with interest-free installment plans. They are building an innovative, dynamic team to shape the future of fintech and retail.

• Provide technical and network problem resolution to end-users via phone and email, guiding them through step-by-step solutions.
• Analyze application data and ensure accuracy with resolutions, using SQL and database querying skills.
• Assist with IT questionnaires and assessments, collaborating with hospital IT and pharmacy teams to ensure software meets their standards.

Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high growth healthcare information technology company with a start-up vibe and over 3,000 customers using their proven solutions.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Empathetically handle live inbound calls from members, providing guidance on services, eligibility, and benefits.
• Perform elevated technical troubleshooting and collaborate with providers and internal teams to resolve issues.
• Document interactions accurately and maintain high standards for handling sensitive information.

Foodsmart is a digital platform that connects members with dietitians and food benefits to improve health outcomes. With 3 million members and a $200M investment, they have a collaborative, mission-driven culture.

• Install, configure, and maintain computer networks, hardware, software, and applications.
• Provide technical support to end users via telephone and troubleshoot hardware, software, and network issues.
• Document incidents and resolutions within the ticketing system while managing multiple support requests.

Barnes & Noble Education is a leading solutions provider for the education industry, committed to driving affordability, accessibility, and achievement at academic institutions nationwide. The company fosters a culture of inclusion and diversity, with a focus on supporting employees' physical, mental, and financial well-being.

• Own investigation and resolution of complex client issues, setting a high standard for technical troubleshooting and client communication.
• Drive cross-functional collaboration with Engineering, Product, and Operations to improve support processes and documentation.
• Balance independent decision-making with effective collaboration, anticipating client needs and communicating proactively.

SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform helps hospitals recover earned revenue and streamline operations.