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Role Overview:
- Act as the first line of defense for customer inquiries and escalate complex issues.
- Guide customers through platform features to maximize their experience.
- Provide impeccable support via email, live chat, and direct calls.
Collaboration and Growth:
- Partner with Product and Engineering to field feedback and drive product improvements.
- Lead internal support channels and incident responses with SRE.
- Contribute to new hire training and update knowledge base articles.
Expertise and Development:
- Become an expert on the AlphaSense product through continuous learning.
- Lead beta testing for new features and act as a support expert.
- Use a continuous improvement mindset to adapt to a dynamic environment.
AlphaSense
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.