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What you'll do:
- Troubleshoot and resolve challenging issues to ensure customers see value with Podium.
- Communicate with customers via email, SMS, phone, and video calls.
- Serve as a point of escalation and collaborate with Product team.
What you bring:
- Customer-first attitude with strong empathy.
- 1-2 years of experience in Product or Technical Support.
- Analytical approach to problem-solving.
Why Podium:
- Be part of a fast-growing company scaling 300% year-over-year.
- Work with a team that values growth and high standards.
- Make an impact on local businesses worldwide.
Podium
Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.