Technical Support Specialist

Key Responsibilities:

• Receive and respond to escalated customer cases regarding technical and functional questions.
• Analyze, reproduce, and resolve issues across various platforms and integrations.
• Create and maintain internal documentation and train frontline support.

Qualifications:

• Aptitude for excellent customer service, clear communication, and problem-solving in English.
• Organizational skills and ability to manage multiple issues in a fast-paced environment.
• Empathetic and active listener with willingness to learn and improve.

Why Join Us:

• Key moment to join Aircall in terms of growth and opportunities.
• Fast-learning environment with entrepreneurial and strong team spirit.
• Diverse team of 45+ nationalities with a multi-cultural mindset.