Technical Customer Support Specialist

Your Mission:

• Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
• Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
• Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.

What You'll Do:

• Scale up support quality as the client base grows, owning first-contact resolution for your ticket categories.
• Diagnose technical issues across the product by reading logs, interpreting errors, and reproducing bugs.
• Become a force multiplier by onboarding and training new team members as we grow.

Why Join Us:

• Tackle a unique industry challenge with global impact.
• Be part of an international, mission-oriented, supportive and fun team.
• Benefit from support and budget for your learning and development.