Product Support Specialist - L0

Your Responsibilities:

• Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
• Record and segregate technical issues and product requests, routing them to the product team.
• Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.

What Makes You a Good Fit:

• You care about creating a software service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

About the Company:

• We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
• We’re currently working with 3000+ e-commerce brands globally across 50+ countries and have raised $5.5M+.