Buyer Support Specialist

What you'll do:

• Respond to and resolve queries from customer's customers via email, handling transactional issues like refunds and cancellations.
• Escalate complex queries to the appropriate internal channels.
• Continuously improve knowledge of Paddle products and participate in team meetings.

We'd love to hear from you if:

• You have 0-2 years experience in customer support or are eager to start your first customer-focused role.
• You are a proficient English speaker and happy to work remotely across time zones.
• You love interacting with people and have an investigative mindset.

It'd be great if:

• You have experience with SaaS companies or Zendesk.
• You are tech-savvy and comfortable working in a fast-paced environment.

Why you'll love working at Paddle:

• We are a diverse, digital-first company with opportunities to work remotely or from hubs.
• We offer generous holiday leave, 4 months paid family leave regardless of gender, and an annual learning fund.
• We invest in your personal development with constant exposure to new challenges and training.