Provide ticket-based support to Affiliates and Partners across NMI's suite of products and services.
Work with third parties and acquirers to ensure customer solutions are compliant and working as intended.
Support internal colleagues with queries and contribute to internal projects.

Skills and Experience:

Minimum 1 year customer-facing experience, preferably in payments or FinTech.
Excellent customer service skills with empathy and a positive attitude.
Strong IT knowledge and experience with ticketing systems like Zendesk.

Benefits:

Remote first culture with flex PTO and dedicated sick time.
Health, dental, and vision insurance, plus 401(k) matching up to 4%.
Paid parental leave and company volunteer days.

NMI

NMI enables partners with choice in payments, powering success for SMBs, entrepreneurs, and fintech startups. They are a global team with a remote-first culture, offering personal growth and advancement opportunities.

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