NMI

The Senior Program Manager plays a critical leadership role within the Innovation & Delivery Enablement organization. This leader is deeply immersed in their programs and serves as the driver of end-to-end delivery. They are responsible for driving clarity through proactive, transparent communication and ensuring stakeholders understand program status, progress, and challenges. They will be owning and driving high-impact programs focused on Partner Experience and Data & Billing initiatives.

Under the direction of the Operations Services Manager, the Bilingual Support Specialist will manage first-level incoming requests from Merchants, and Integrated Software Vendors needing customer/technical assistance with terminals, NMI payment applications, and monthly statements/deposit reconciliation. This role will include working across multiple departments in order to achieve and provide class A service to merchants and/or partners.