Support Specialist
Benefits
5w PTO
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About the Role:
- Provide support to live customers via tickets and phone.
- Onboard new customers and train them on our software.
What You'll Do:
- Create and update knowledge base and internal documentation.
- Support internal teams and work with acquirers on compliance.
- Contribute to projects improving customer experience.
Who You Are:
- Customer-focused with strong IT knowledge and problem-solving skills.
- Proactive, organized, and able to work independently.
NMI
NMI is a global leader in payment technologies, enabling software and sales professionals to deliver payment innovations. It fosters a creative, inclusive culture focused on customer success, continuous improvement, and employee wellbeing.