Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document resolutions.
Escalate complex issues to internal teams and help create product guides, FAQs, and support documentation.

What We Are Looking For:

1+ year of experience in software support, customer support, or technical support.
Strong problem-solving skills, attention to detail, and clear written and verbal English communication.
Comfortable working independently in a remote environment and explaining technical information to non-technical users.

Compensation & Benefits:

$50,000–$65,000 annually depending on experience and qualifications.
Remote-first environment with professional development opportunities and a benefits package.

CerebriOS

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.

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