Source Job

• Provide application support to customers and internal users, troubleshooting and resolving issues.
• Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
• Test product fixes and guide users through workflows, features, and troubleshooting steps.

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.

• Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
• Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
• Contribute to knowledge sharing, help center content, and continuous improvement of support processes.

The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.

• Provide personalized technical support to customers via email and phone.
• Troubleshoot and resolve issues while collaborating with engineering teams.
• Create and maintain help center resources to empower customer self-service.

Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.

• Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
• Troubleshoot technical issues and educate customers on CE Broker platform features.
• Collaborate with internal teams to improve processes and product experience.

Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.

• Provide personalized support to Loopio users by troubleshooting and resolving issues via email and phone.
• Empower customers by creating help center resources and participating in internal training sessions.
• Partner with cross-functional teams to deliver value and contribute to customer retention.

Loopio is a software company that provides a platform for teams to manage and respond to RFPs efficiently. They are a remote-first organization with a global team across Canada, India, and the UK, fostering a supportive and inclusive culture.

• Provide front-line product support to users, troubleshooting software issues and ensuring customer satisfaction.
• Develop a deep understanding of software products to guide users, offer training, and escalate complex issues.
• Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests.

Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we are a fast-growing scale-up SaaS company with world-class people, processes, and products.

• Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio.
• Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy.
• Continuously identify opportunities to improve the customer support process, including streamlining workflows and implementing customer-focused initiatives.

Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. They raised $450M in Series D funding and are a proud founding member of the Rails Foundation, with a culture that values remote work and collaboration.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.

• Provide first-line technical support to employees
• Respond to IT support requests and troubleshoot common issues
• Assist with software, account, access, and connectivity problems

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. They are a growing technology company with a remote-first culture.

• Provide first-line technical support across phone, email, chat, and self-service portals.
• Diagnose and resolve hardware, software, access, and network connectivity issues.
• Document and track incidents using IT service management tools like ServiceNow.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.

• Own and manage the support ticket queue, triaging and responding to inbound requests per SLAs.
• Serve as front-line technical support for providers and clients, troubleshooting software and hardware issues.
• Train new providers on the platform and maintain technical FAQ documentation.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered millions of sessions and published numerous studies, emphasizing a culture of clinical effectiveness and innovation.

• Respond to client questions and resolve software-related issues via phone, chat, and email.
• Develop deep expertise in the organization's software products to provide effective support.
• Collaborate with internal teams to ensure seamless client experiences and continuous improvement.

This software company provides mission-critical solutions for organizations making a positive social impact. The company fosters a remote-first, collaborative culture with a focus on employee well-being and professional growth.

• Proactively support customers via email, phone, and live chat to resolve technical issues and ensure optimal system performance.
• Collaborate closely with Engineering and Product Management on product issues and releases.
• Assist in translating, maintaining, and updating technical documentation for the product line.

Turnitin is a recognized innovator in global education, developing learning integrity solutions for over 25 years. With over 16,000 academic institutions in 185+ countries using their services, they foster a remote-first culture and a diverse team across 35+ countries.

• Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
• Manage support requests through ticketing systems, configure user access, and resolve system issues.
• Collaborate with product, engineering, and operations teams to enhance systems and document processes.

Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.

• Provide multi-channel support to carriers, drivers, shippers, and brokers.
• Resolve billing concerns and assist users with the SuperPay solution.
• Troubleshoot technical issues and educate users on platform best practices.

Super Dispatch is a leading end-to-end transport management platform built exclusively for the auto transport industry. Founded in 2013, the company is a 100% distributed team that values transparency, innovation, collaboration, and continuous growth.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
• Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
• Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.

Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.

• Provide technical support to customers through email, chat, and other support channels
• Investigate and resolve issues related to dashboards, reports, data, integrations, and product functionality
• Guide customers through product configuration and troubleshooting in a clear, practical way

CerebriOS builds B2B SaaS products that help businesses make better decisions and get more value from data. They offer a remote-first working environment and professional development opportunities.

• Act as the initial point of contact for clients, triaging, troubleshooting, and resolving technical issues.
• Engage with clients to address inquiries about products and solutions while maintaining high customer service standards.
• Collaborate with peers and document issues in a ticketing system to ensure efficient resolution.

BlueMatrix develops web applications for authoring, distribution, and analysis of investment research, and for internal knowledge management and digital communications. The team consists of ambitious and passionate individuals with a global presence in New York City, Durham, London, Edinburgh, and Timisoara, Romania.