Source Job

• Provide first-line technical support for corporate and data center environments, diagnosing and resolving issues remotely.
• Install, configure, and maintain IT systems, including hardware, software, and network equipment.
• Collaborate with cross-functional teams to support IT projects, system upgrades, and infrastructure improvements.

The company focuses on sustainable infrastructure and technologies that create positive environmental and societal impact. It has a fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.

• Respond to helpdesk tickets and resolve hardware/software issues for global employees.
• Monitor ticketing systems and communicate outages while following SLAs.
• Collaborate with the IT team and support technologies like Google Apps and Office 365.

Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.

• Provide first-line technical support across phone, email, chat, and self-service portals.
• Diagnose and resolve hardware, software, access, and network connectivity issues.
• Document and track incidents using IT service management tools like ServiceNow.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.

• Resolve employee IT requests through Slack, Jira, and other support channels.
• Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
• Build and maintain automations, integrations, and custom connections between business systems.

Array is a financial innovation platform providing credit and identity monitoring, privacy protection, and financial ads marketplace products. It is a remote-first company focused on high-performing individuals and a culture of continuous improvement and experimentation.

• Serve as the primary IT support contact for all employees, troubleshooting hardware, software, and connectivity issues.
• Provision equipment, manage systems and cloud services, and support security initiatives.
• Administer cloud tools, coordinate rollouts, and manage hardware inventory and procurement.

Hometap provides a home equity investment product that allows homeowners to access equity without debt. The company is recognized as a great place to work by The Boston Globe and Forbes, with a collaborative, passionate culture and a focus on innovation in fintech.

• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed to ensure timely resolution.
• Follow up with users to confirm satisfaction and pursue ongoing training and certifications.

DYOPATH is an IT service company that helps people solve tech challenges, guided by its L.O.V.E. philosophy. They have an award-winning culture that invests in employee growth and fosters a respectful, collaborative environment.

• Serve as the initial point of contact for technical support requests through phone, email, and other channels.
• Diagnose and resolve software, hardware, operating system, application, and network-related issues.
• Document, track, and monitor support requests and maintain knowledge-base articles.

The company provides IT support services as a key first point of contact for end-users experiencing technical issues. It operates fully remotely with a collaborative culture focused on responsive, user-friendly support.

• Provide technical support for Dealertrack software products.
• Troubleshoot system issues and document resolutions in CRM.
• Manage multiple customer cases while meeting service levels.

They provide automotive dealership software solutions. The company fosters a collaborative, fast-paced environment with opportunities for professional development.

• Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
• Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
• Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.

PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.

• Receive inbound driver and fleet technology support calls with empathy and precision.
• Troubleshoot ELD, tablet, and dashcam issues to keep drivers on the road.
• Document everything clearly to support compliance and Hours of Service records.

Helpt provides 24/7 white-labeled technical support for companies in MSP, Technology, and Product Support sectors, including fleet and trucking operations. They are a growing team seeking multiple support technicians, with a positive, respectful culture that values whole people.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
• Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
• Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.

DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.

• Serve as the initial point of contact to resolve client technical issues and manage ticket queues within SLAs.
• Provide clients with advice on privacy and identity theft best practices while coordinating with Account Success and Security teams.
• Enroll devices onto the BlackCloak platform and maintain working knowledge of solutions to contribute to client education.

BlackCloak protects corporate executives and high-profile individuals from hackers, privacy leaks, and identity theft. The company is extremely fast-growing, with an impressive client base of Fortune 500 companies and a dedicated team fostering a dynamic, remote-first culture.

• Provide first-class technical support to users across the business, both in person and remotely.
• Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
• Manage support tickets, install and configure software, and assist with technology upgrades and projects.

Sony Music Entertainment is a global music company that discovers and develops artists. They have a large, diverse workforce and emphasize a supportive team environment with opportunities for professional growth.

• Manage and troubleshoot IT cloud services (Google, Atlassian, Microsoft) globally.
• Provide IT support to remote employees and handle onboarding/offboarding.
• Maintain IT documentation and manage patch management for remote devices.

Reach Security integrates with existing security tools to identify blind spots, prioritize fixes, and automate remediation. As a growing company, we offer a dynamic environment with comprehensive benefits and unlimited PTO.

• Provide first-point-of-contact IT support to internal staff across EMEA via remote channels.
• Manage onboarding, offboarding, hardware provisioning, and troubleshooting of IT equipment.
• Collaborate with the Corporate IT team to ensure prompt resolution of IT inquiries for a global workforce.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2000 employees worldwide and multiple global offices, we are serious about culture, technology, customers, and not taking ourselves too seriously.

• Provide remote Level 1/2 desktop support to end users including executive-level staff using troubleshooting tools.
• Diagnose and resolve IT incidents and service requests efficiently while maintaining high customer service standards.
• Prioritize incoming support tickets and manage work orders according to business needs and service-level requirements.

A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.

• Assist customers with procedural or operating difficulties using KPA software applications.
• Troubleshoot and resolve issues, escalating complex problems to tier 2 support when needed.
• Prioritize and handle incoming support issues, documenting all communication in a centralized ticketing system.

KPA helps automotive businesses with compliance, safety, and regulatory change through software, consulting, and training. Named a Best Place to Work for seven years, KPA is a team of dedicated professionals focused on client success.

• Handle help-desk tickets, device lifecycle, and onboarding/offboarding for a globally distributed company.
• Administer Google Workspace, deploy security policies, and manage endpoint compliance.
• Support office networking, AV equipment, and write documentation for IT processes.

Runway is building AI to simulate the world through merging art and science, aiming to create general-purpose world models for robotics, disease, and scientific discovery. The company is a fast-growing AI startup with a small, globally distributed team of creative and ambitious people.

• Serve as the senior technical escalation point for complex IT and Operational Support issues, owning incidents from investigation through resolution.
• Coach and mentor IT Support team members on troubleshooting methodologies, technical fundamentals, and documentation.
• Help administer and continuously improve endpoint, identity, access collaboration, and core IT systems while supporting a remote-first workforce.

Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. As a growing healthtech company, we focus on providing reliable technology for clinicians and ensuring that where you live does not determine whether you survive a stroke.