Manage and troubleshoot IT cloud services (Google, Atlassian, Microsoft) globally.
Provide IT support to remote employees and handle onboarding/offboarding.
Maintain IT documentation and manage patch management for remote devices.
Reach Security integrates with existing security tools to identify blind spots, prioritize fixes, and automate remediation. As a growing company, we offer a dynamic environment with comprehensive benefits and unlimited PTO.
Provide first-class technical support to users across the business, both in person and remotely.
Diagnose and resolve hardware, software, and connectivity issues across a range of devices and platforms.
Manage support tickets, install and configure software, and assist with technology upgrades and projects.
Sony Music Entertainment is a global music company that discovers and develops artists. They have a large, diverse workforce and emphasize a supportive team environment with opportunities for professional growth.
Resolve employee IT requests through Slack, Jira, and other support channels.
Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
Build and maintain automations, integrations, and custom connections between business systems.
Array is a financial innovation platform providing credit and identity monitoring, privacy protection, and financial ads marketplace products. It is a remote-first company focused on high-performing individuals and a culture of continuous improvement and experimentation.
Provide first-line IT support for hardware, software, and access issues across Windows, macOS, and mobile platforms.
Manage user account provisioning, password resets, and access permissions within Microsoft 365 and macOS environments.
Contribute to IT projects, onboarding/offboarding, and maintain documentation and inventory.
Interra Health is a healthcare technology company transforming the prescription journey for providers and patients, formed through the merger of DoseSpot, Arrive Health, and pVerify. They are a fast-growing, mission-driven team working at the intersection of software and healthcare.
Provide first-line technical support across phone, email, chat, and self-service portals.
Diagnose and resolve hardware, software, access, and network connectivity issues.
Document and track incidents using IT service management tools like ServiceNow.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on efficient, technology-driven recruitment processes.
Respond to helpdesk tickets and resolve hardware/software issues for global employees.
Monitor ticketing systems and communicate outages while following SLAs.
Collaborate with the IT team and support technologies like Google Apps and Office 365.
Yelp is a community-powered platform that connects people with great local businesses through reviews and technology. We're a global, diverse team with offices worldwide, committed to authenticity and collaboration.
Lead technical service delivery and act as senior escalation point for Tier 1 and Tier 2 analysts, resolving complex incidents and maintaining SLA performance.
Coach, mentor, and provide real-time guidance to Service Desk Analysts, supporting team development and quality assurance.
Collaborate with Tier 3 engineers and specialist teams to drive timely resolution of incidents and service requests using Microsoft, infrastructure, and ITSM expertise.
Jobgether uses an AI-powered matching process to review applications and share top candidates with hiring companies. The partner company is a large-scale enterprise IT service delivery organization with a collaborative, technical environment.
Serve as the primary IT support contact for all employees, troubleshooting hardware, software, and connectivity issues.
Provision equipment, manage systems and cloud services, and support security initiatives.
Administer cloud tools, coordinate rollouts, and manage hardware inventory and procurement.
Hometap provides a home equity investment product that allows homeowners to access equity without debt. The company is recognized as a great place to work by The Boston Globe and Forbes, with a collaborative, passionate culture and a focus on innovation in fintech.
Provide remote Level 1/2 desktop support to end users including executive-level staff using troubleshooting tools.
Diagnose and resolve IT incidents and service requests efficiently while maintaining high customer service standards.
Prioritize incoming support tickets and manage work orders according to business needs and service-level requirements.
A partner company provides IT support services to major government clients in a managed services environment. They operate a growing remote services team with opportunities for career development and exposure to enterprise IT.
Monitor ticketing system service boards, inbound email, and phone calls to support multiple customer environments.
Troubleshoot basic end-user desktop issues and act on requests according to defined client procedures.
Self-manage tasks, create workflow incidents, and serve as an escalation point for associate technicians.
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to clients. The company employs over 1,200 people across the United States, fostering a startup-like culture with the advantages of a scalable business.
Resolve Tier 2/3 escalations for hardware, software, and user access issues.
Own end-user device lifecycle, including imaging and zero-touch provisioning.
Build automation and self-service tools to reduce ticket volume and improve efficiency.
ComPsych is the world's largest provider of mental health services and GuidanceResources for life, serving over 163 million individuals across 200 countries. With 40% of the Fortune 500 as clients, they focus on behavioral health, absence, and wellness programs to drive organizational excellence.
Provide first-line technical support to employees via phone, email, chat, and ticketing system.
Troubleshoot and resolve hardware, software, network, and Microsoft 365 issues.
Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
Parametrix is a 100% employee-owned consulting firm that helps clients deliver resilient infrastructure, vibrant communities, and sustainable solutions. It is a team of professionals including engineers, planners, and scientists, recognized as a top workplace with a culture that values work-life balance and professional growth.
Own new-hire onboarding and offboarding, including account provisioning and device management.
Provide end-user support for macOS and Windows, administering Microsoft Entra ID and MDM platforms like Kandji and Intune.
Support security and compliance operations, including access reviews and SOC 2 evidence collection.
Eltropy is a fintech SaaS company that provides a communications platform for financial institutions. They operate with a globally distributed workforce in a SOC 2-audited, compliance-driven environment.
Provide Tier 1-2 technical support across Windows and macOS, managing tickets via systems like HappyFox.
Own end-to-end user lifecycle management, including onboarding, offboarding, identity and access control.
Administer Microsoft Intune, Google Workspace, and assist with SOC 2 and HIPAA compliance.
Nadia Care is reimagining maternity care to improve pregnancy, birth, and postpartum experiences for underserved communities by providing trust-based engagement and wrap-around support. As a growing, remote-first team, we value empathy, collaboration, and resilience in our mission to deliver meaningful care.
Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.
DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.
Serve as the senior technical escalation point for complex IT and Operational Support issues, owning incidents from investigation through resolution.
Coach and mentor IT Support team members on troubleshooting methodologies, technical fundamentals, and documentation.
Help administer and continuously improve endpoint, identity, access collaboration, and core IT systems while supporting a remote-first workforce.
Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. As a growing healthtech company, we focus on providing reliable technology for clinicians and ensuring that where you live does not determine whether you survive a stroke.
Provide front-line IT support, triaging hardware, software, and application issues, managing employee onboarding/offboarding, and maintaining asset inventories and software licensing.
Assist with security operations including monitoring, vulnerability remediation, patch management, and compliance initiatives such as audit evidence and risk assessments.
Support design and building of internal solutions using AI tools and database engines, integrating with SaaS via APIs, and establishing operational discipline.
Training The Street (TTS) is the world's leading financial learning services company, delivering targeted, hands-on training to corporate and academic clients globally. We're a small team growing beyond a SaaS-only stack, seeking a technician to support day-to-day operations and security.
Deliver white glove IT support by promptly responding to Service Requests and Incidents across multiple channels with a target of 80% first-contact closure rate.
Troubleshoot and resolve issues related to computer hardware, operating systems, and company-approved applications.
Implement software and hardware updates and assist in developing Support Center documentation using Confluence and ServiceNow.
Veolia is the top-ranked environmental company in the US, offering water, waste, and energy management services. It has more than 10,000 employees across North America.
Provide technical support and troubleshooting to customers via email, telephone, chat, or remote sessions.
Manage a queue of support tickets for high priority and mission critical technical issues.
Collaborate with Product, Learning, and Account teams to ensure customer success and maintain internal knowledge base.
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce by consolidating identity, device, and access management. The company helps organizations globally eliminate complexity and is committed to being Remote First with teams in 15+ countries.