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Day-to-Day Operations:
- Monitor and triage support for hardware, software, and business applications, escalating appropriately.
- Assist with onboarding/offboarding: provision user accounts and devices, maintain asset inventories and software licensing.
- Support security controls, monitoring, vulnerability remediation, patch management, and incident response.
Project Support:
- Scope and translate business requirements from non-technical stakeholders into working solutions.
- Design and build internal solutions using AI and database engines, integrate with existing SaaS tools via APIs.
- Own technical operations for applications: monitoring, logging, backups, incident response, and access control.
Person Specification:
- 2-5 years experience in IT support, technology operations, or software development.
- Experience with service desk, ticketing systems, and core security principles.
- Comfortable working autonomously in a small team, with strong communication and problem-solving skills.
Training The Street
Training The Street (TTS) is the world's leading financial learning services company, delivering targeted, hands-on training to corporate and academic clients globally. We're a small team growing beyond a SaaS-only stack, seeking a technician to support day-to-day operations and security.