Provide advanced technical support across hardware, software, and network issues, serving as an escalation point for complex troubleshooting.
Administer IT infrastructure including Okta, Google Workspace, and both macOS and Windows environments.
Lead process improvements, create documentation, and guide junior team members to enhance overall IT efficiency.
Openly redefines the insurance experience by replacing complexity with clarity, offering tailored coverage for modern homeowners through independent agents. They are a remote-first company that values collaboration, communication, and work-life balance, bringing together diverse problem-solvers to challenge the status quo.
Provide first-line IT support for hardware, software, and access issues across Windows, macOS, and mobile platforms.
Manage user account provisioning, password resets, and access permissions within Microsoft 365 and macOS environments.
Contribute to IT projects, onboarding/offboarding, and maintain documentation and inventory.
Interra Health is a healthcare technology company transforming the prescription journey for providers and patients, formed through the merger of DoseSpot, Arrive Health, and pVerify. They are a fast-growing, mission-driven team working at the intersection of software and healthcare.
Provide L1 and L2 technical support across Windows and macOS for the EMEA region as part of a follow-the-sun global model.
Manage corporate endpoints, identity platforms, and cloud infrastructure using tools like Intune, Jamf, Okta, AWS, and Azure.
Build automation scripts, oversee device lifecycle, and collaborate with security teams on compliance and vulnerability management.
Zone is the ERP-native AI platform for financial operations for Oracle NetSuite, serving over 4,500 customers globally. It is a remote-first, globally distributed company focused on automation and real-time financial intelligence.
Provision new-hire accounts, equipment, and access so joiners are productive on day one.
Execute timely access revocation and account deactivation, deploying macOS and Windows laptops.
Administer and troubleshoot endpoint management and deliver Tier 1 and Tier 2 support through Jira Service Management.
Dragos is the global leader in OT cybersecurity, combining technology, threat intelligence, and expert services to protect critical infrastructure systems. The company has a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.
PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.
Resolve employee IT requests through Slack, Jira, and other support channels.
Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
Build and maintain automations, integrations, and custom connections between business systems.
Array is a financial innovation platform providing credit and identity monitoring, privacy protection, and financial ads marketplace products. It is a remote-first company focused on high-performing individuals and a culture of continuous improvement and experimentation.
Handle help-desk tickets, device lifecycle, and onboarding/offboarding for a globally distributed company.
Administer Google Workspace, deploy security policies, and manage endpoint compliance.
Support office networking, AV equipment, and write documentation for IT processes.
Runway is building AI to simulate the world through merging art and science, aiming to create general-purpose world models for robotics, disease, and scientific discovery. The company is a fast-growing AI startup with a small, globally distributed team of creative and ambitious people.
Provide Tier 1 and 2 support, user account management, and helpdesk incident response across multiple channels.
Set up and install workstation hardware and software, troubleshoot issues, and support remote end-users.
Enforce IT security procedures, support network and physical security systems, and create knowledge base articles.
Sparksoft is a tech company that provides innovative IT solutions to government clients, aiming to revolutionize the way organizations work. With a focus on collaboration and innovation, the company has been recognized as a Great Place to Work and supports its team through comprehensive benefits and growth opportunities.
Administer Microsoft Intune, Jamf Pro, and Microsoft 365 services.
Troubleshoot Windows, macOS, and access issues with automation.
Perform root-cause analysis and maintain technical documentation.
Our client is a leader in cloud-based Software-as-a-Service (SaaS) solutions for managing real estate and facilities lifecycles. They serve hundreds of customers across over 140 countries, focusing on end-to-end lifecycle management.
Provide end-user and workstation support for remote employees, focusing on macOS devices and Apple-centric environments.
Administer user licenses, accounts, and access across SaaS platforms like Google Workspace, Microsoft 365, and Slack, while maintaining IT asset inventories.
Troubleshoot and resolve technical issues, produce compliance reports using Bash/Python, and participate in an on-call rotation.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage hiring processes, focusing on efficient and fair candidate evaluation.
Lead the design and improvement of IT operations strategies for a secure, scalable, and high-performing technology environment.
Manage enterprise SaaS platforms, identity management, and endpoint management systems to optimize performance and security.
Mentor junior engineers and partner with cross-functional teams to align IT solutions with business objectives.
The company specializes in building and maintaining secure, scalable technology environments for globally distributed teams. It operates as a remote-first organization with a global team and emphasizes autonomy, work-life balance, and continuous improvement.
Deliver high-quality remote IT support as a senior escalation point for a fully distributed workforce.
Own end-to-end user lifecycle including onboarding, offboarding, and device management.
Operate and extend AI-powered IT automation tools to reduce toil and focus on high-leverage work.
Assured modernizes insurance claims processing with software solutions for large insurers. The company is a fast-growing technology firm with 200-300+ employees and a remote, collaborative culture.
Provision and manage employee devices, identities, and access across Windows and Mac environments.
Troubleshoot and resolve technical issues from account access to backend disruptions for clinical tools.
Maintain VPN, remote access, and internal systems while documenting processes and coordinating with engineering.
Welby Health is a San Diego-based healthcare organization focused on transforming complex condition management through integrated care coordination and data-driven insights. It is a growing company that partners with physicians and health systems to deliver scalable solutions.
Own day-to-day IT operations for a globally distributed remote-first organization, covering business applications, endpoints, and infrastructure.
Administer and continuously improve Microsoft 365, Entra ID, Intune, SharePoint, and Power Automate.
Manage IT vendors, technology spend, and ISO 27001:2022 compliance activities.
They are a globally distributed, remote-first deep-tech scale-up. They foster a welcoming, inclusive, and supportive culture with diverse colleagues across Europe and the US.
Provide seamless tech support and manage day-to-day access, security, and hardware requests for a distributed team.
Orchestrate exceptional onboarding and offboarding experiences, collaborating with People Operations and vendors.
Implement support models and security guidelines, working alongside Legal and Procurement to maintain operational efficiency.
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. They deliver integrated, AI-powered solutions for K–12 classrooms and support a distributed team of 500+ employees.
Provide advanced remote support for Apple and mixed-platform environments, including macOS, iOS, and iPadOS.
Administer Apple device management through Addigy MDM, including enrollment, policies, and software deployment.
Troubleshoot issues related to user access, networking, VPN, and operating system updates with clear documentation.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a team-oriented culture that prioritizes personal and professional development.
Lead and mentor junior support team members and Level 1 Team Leads to strengthen IT service delivery.
Act as a primary escalation point for complex service issues, driving root-cause analysis and lasting improvements.
Implement and improve IT Service Management processes to ensure SLAs, KPIs, and user expectations are consistently met.
The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.
Provide first-level technical support for approximately 5,000 end users via phone, troubleshooting hardware, software, and Microsoft 365 issues.
Perform password resets, account unlocks, and support VPN and connectivity issues while documenting incidents and resolutions.
Escalate issues to appropriate teams and maintain knowledge base documentation to meet service desk response and resolution targets.
Integres, LLC is a Service-Disabled Veteran Owned Small Business providing high-quality information technology solutions. The company fosters a corporate family culture that demands excellence and accountability while prioritizing work/life balance and servant leadership.